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 ASTRO "SOME" HD CHANNELS CANNOT VIEW (SCNA), ASTRO Service Currently Not Available

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TSdavidgoh
post Apr 19 2018, 04:07 PM, updated 8y ago

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This few days my ASTRO channels suddenly cannot open on few HD channels ...
- HD310, HD332, HD637, AXN HD, DIVA HD and more ... total of 8 channels

when open channels it come out SCNA ......

Called to Astro + Email to Astro .... They said account active ... need send technician BUT will charge RM65!

............................................................................................................................

Anyone of you facing this problem before ?
What to do ? ( beside ask technician come )
-----------------------------------------------------------
Pay them every month nearly RM100 per month ... but cannot view, and want charge to service ....

what the h....



jojo_g2
post Apr 19 2018, 04:10 PM

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same here.. kanineh!
cdspins
post Apr 19 2018, 04:14 PM

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My case is not scna but the image is very blocky and paused every second... also cannot watch...
loki
post Apr 19 2018, 04:15 PM

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astro is really wtf.. call center require you to email....if old ppl then how?
nexona88
post Apr 19 2018, 09:04 PM

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Hmm no issues for far..
What's your signal strength..
Have done full signal scan??
TSdavidgoh
post Apr 20 2018, 02:10 PM

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QUOTE(nexona88 @ Apr 19 2018, 09:04 PM)
Hmm no issues for far..
What's your signal strength..
Have done full signal scan??
*
others channels signal strength 88+ the problem channels = 0

how to do signal scan ?
TSdavidgoh
post Apr 20 2018, 02:11 PM

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QUOTE(cdspins @ Apr 19 2018, 04:14 PM)
My case is not scna but the image is very blocky and paused every second... also cannot watch...
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before come out this problem , the problem channels will black screen for few second ( always)
TSdavidgoh
post Apr 20 2018, 02:11 PM

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QUOTE(jojo_g2 @ Apr 19 2018, 04:10 PM)
same here.. kanineh!
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same mean = same problem or same kena charge ?
magnesium
post Apr 20 2018, 02:28 PM

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try replace the decoder with ur neighbour

same problem occur?
nexona88
post Apr 20 2018, 02:47 PM

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QUOTE(davidgoh @ Apr 20 2018, 02:10 PM)
others channels signal strength 88+ the problem channels = 0

how to do signal scan ?
*
Home > Setting > STB diagnostic > Tuner > Transpoder Scan

sweat.gif
acbc
post Apr 20 2018, 02:50 PM

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Terminate Ass Troll. I did and parents complained. I don't care. Will get an Android box for them instead. Pay so much but service like cock.
TSdavidgoh
post Apr 20 2018, 05:06 PM

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QUOTE(nexona88 @ Apr 20 2018, 02:47 PM)
Home > Setting > STB diagnostic > Tuner > Transpoder Scan

sweat.gif
*
will it make my other channels also gone ?
TSdavidgoh
post Apr 20 2018, 05:08 PM

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QUOTE(acbc @ Apr 20 2018, 02:50 PM)
Terminate Ass Troll. I did and parents complained. I don't care. Will get an Android box for them instead. Pay so much but service like cock.
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I have TV Box - Unblocktech brand with Unifi 10MB ... Astro channels also can view from this ..... but not Full HD quality ...
nexona88
post Apr 20 2018, 06:02 PM

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QUOTE(davidgoh @ Apr 20 2018, 05:06 PM)
will it make my other channels also gone ?
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don't think so...

done before.. okay only biggrin.gif
TSdavidgoh
post Apr 21 2018, 10:01 AM

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QUOTE(nexona88 @ Apr 20 2018, 06:02 PM)
don't think so...

done before.. okay only  biggrin.gif
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did that .. show some transponder in unlocked condition - strength 0
jojo_g2
post Apr 21 2018, 10:43 AM

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QUOTE(davidgoh @ Apr 20 2018, 02:11 PM)
same mean = same problem or same kena charge ?
*
same problem, same charges.

end up they came and find that some shitty cable out on the roof is exposed.. bla bla bla. HAve to fork out rm69. For now, all the HD channel working.
TSdavidgoh
post Apr 23 2018, 10:19 AM

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QUOTE(jojo_g2 @ Apr 21 2018, 10:43 AM)
same problem, same charges.

end up they came and find that some shitty cable out on the roof is  exposed.. bla bla bla. HAve to fork out rm69. For now, all the HD channel working.
*
I called local Astro installer come check ... they go to roof dont know do what ... than come down said ok . charge RM 60 ....
now all channels can view ... but STRENGTH drop from 88 to 62
TSdavidgoh
post Apr 23 2018, 10:20 AM

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QUOTE(jojo_g2 @ Apr 21 2018, 10:43 AM)
same problem, same charges.

end up they came and find that some shitty cable out on the roof is  exposed.. bla bla bla. HAve to fork out rm69. For now, all the HD channel working.
*
I called local Astro installer come check ... they go to roof dont know do what ... than come down said ok . charge RM 60 ....
now all channels can view ... but STRENGTH drop from 88 to 62
ad2000
post Apr 23 2018, 10:25 AM

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I kena before few years back..D.I.Y replace the SATCR LNB with parts taken from extra dish at satellite dish...problem solved.. the plastic LNB signal deteriorated due to weather wear and tear (a.k.a sun and rain)

INM Lazada got sell quite cheap

LNB

This post has been edited by ad2000: Apr 23 2018, 10:33 AM
TSdavidgoh
post Apr 23 2018, 11:12 AM

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QUOTE(ad2000 @ Apr 23 2018, 10:25 AM)
I kena before few years back..D.I.Y replace the SATCR LNB with parts taken from extra dish  at satellite dish...problem solved.. the plastic LNB signal deteriorated due to weather wear and tear (a.k.a sun and rain)

INM Lazada got sell quite cheap

LNB
*
Ya i saw it in Lazada RM30+++ ja ...... but dont know how to replace
jojo_g2
post Apr 23 2018, 11:32 AM

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QUOTE(davidgoh @ Apr 23 2018, 10:20 AM)
I called local Astro installer come check ... they go to roof dont know do what ... than come down said ok . charge RM 60 ....
now all channels can view ... but STRENGTH drop from 88 to 62
*
ya... strangely. after they fix, can work. Replaced some connector and cable up there. But how come many people complaining same issue at the same time?
joshhd
post Apr 23 2018, 11:44 AM

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Someone else also experiences similar issue that you're facing now. You can refer to the forum posts here on troubleshooting steps: https://forum.lowyat.net/index.php?showtopi...post&p=88600067
TSdavidgoh
post Apr 23 2018, 03:11 PM

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QUOTE(jojo_g2 @ Apr 23 2018, 11:32 AM)
ya... strangely. after they fix, can work. Replaced some connector and cable up there. But how come many people complaining same issue at the same time?
*
Maybe - MAYBE LA - ASTRX want give their sub contractor cari makan ,,, so purposely change some setting , so we will request service with them ..... MAYBE LA
Ray Leee
post Apr 23 2018, 03:36 PM

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QUOTE(davidgoh @ Apr 23 2018, 03:11 PM)
Maybe - MAYBE LA  - ASTRX want give their sub contractor cari makan ,,, so purposely change some setting , so we will request service with them ..... MAYBE LA
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same~ they wanna cari makan from this aspect already
bruce.gif

well, im expecting more reviews here complaining about the same thing already
TSdavidgoh
post Apr 23 2018, 05:42 PM

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QUOTE(Ray Leee @ Apr 23 2018, 03:36 PM)
same~ they wanna cari makan from this aspect already
bruce.gif

well, im expecting more reviews here complaining about the same thing already
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now a day people all online see movie... those dont have fast internet or tv box all subscribe njoi .... astro is outdated after some time...... installer all can gulung tikar liao ...
JohnLai
post Apr 23 2018, 08:49 PM

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Eh? Speaking of which.......my NJOI also suddenly has signal lose after 5-10 minutes.
Using the remote to power off and on = still same signal loss

Unplug the power source, replug back = can view again, but then signal will be gone after 5-10 minutes.
TSdavidgoh
post Apr 24 2018, 12:04 PM

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QUOTE(JohnLai @ Apr 23 2018, 08:49 PM)
Eh? Speaking of which.......my NJOI also suddenly has signal lose after 5-10 minutes.
Using the remote to power off and on = still same signal loss

Unplug the power source, replug back = can view again, but then signal will be gone after 5-10 minutes.
*
some of njoi using second hand ( used unit ) decoder and satelite... yours is new set or used set ?
JohnLai
post Apr 24 2018, 07:16 PM

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QUOTE(davidgoh @ Apr 24 2018, 12:04 PM)
some of njoi using second hand ( used unit ) decoder and satelite... yours is new set or used set ?
*
"New" set. Samsung Zapper.

Decoder was made in Dec 2012.

I have it installed in May 2014.

The weird signal loss happened since 2 months ago.
meximum
post Apr 25 2018, 09:08 AM

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Hi Guys

Recently bought a 4k Tv and noticed that Njoi 8tv have choppy video not all but especially during Korean drama.

Did some read up and off all motion function but problem persist.

Tried all the resolution settings also same.

Didn't see this when using Hd ready plasma.

Is there something else we can do or it's a wrong frame rate from the source?

Thanks
joshhd
post Apr 25 2018, 10:46 AM

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QUOTE(meximum @ Apr 25 2018, 09:08 AM)
Hi Guys

Recently bought a 4k Tv and noticed that Njoi 8tv have choppy video not all but especially during Korean drama.

Did some read up and off all motion function but problem persist.

Tried all the resolution settings also same.

Didn't see this when using Hd ready plasma.

Is there something else we can do or it's a wrong frame rate from the source?

Thanks
*
You'll see the frame rate difference because South Korea uses 60Hz system, but Malaysia use 50Hz (we follow British standard).
The source (e.g. Korea drama) is 30/60fps, but Malaysia transmit it as 25/50fps, so some viewers may notice the judder/inconsistent motion due to lesser frame rate from original source.
meximum
post Apr 25 2018, 03:34 PM

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QUOTE(joshhd @ Apr 25 2018, 10:46 AM)
You'll see the frame rate difference because South Korea uses 60Hz system, but Malaysia use 50Hz (we follow British standard).
The source (e.g. Korea drama) is 30/60fps, but Malaysia transmit it as 25/50fps, so some viewers may notice the judder/inconsistent motion due to lesser frame rate from original source.
*
Thanks for the explanation.

Previous plasma was 600hz\10 and i guessed it handled the issue better.
mekboyz
post Sep 29 2018, 09:17 PM

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i'm having this problem since today also

 

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