Seller:
Gbros Techmart (002340045-V)

LYN Profile:
https://forum.lowyat.net/user/GBros

Seller Store:
https://www.facebook.com/gbrostechmart/
http://www.lelong.com.my/merchant/gbrostechmart.htm
http://www.lazada.com.my/gt-mart/
http://www.11street.my/store/gbrostechmart

Seller Contact:
016 6616642

Case Details:
Thu, Mar 02, 2017
Place order for HiVi Swans M10 2.1 Multimedia Speaker System from Lazada. Seller are GTMart. [01][02]

Tue, Nov 14, 2017
Contact seller for warranty claim since the speaker OOS. [03][04]

Sat, Nov 25, 2017
Tired of waiting from the seller. I've contacted Lazada for help. Unfortunately, Lazada giving me same contact number that I already contact. [05]

Tue, Nov 28, 2017
Lazada giving me alternative contact number (012 6549166). The guy asking me to email to sales@cyntrixtech.com [06][07]

Tue, Nov 28, 2017
The guy from the email response to me. Asking to contact GTMart for warranty claim. Quite understanable though. [08]

Tue, Dec 05, 2017
Contacting Lazada again for help since seller still not responding. [09]

Tue, Dec 14, 2017
The seller still ignoring me even Lazada already asking him to contact me. [10]

Tue, Dec 14, 2017
Receive a text from the seller regarding RMA. [11]

Wed, Dec 15, 2017
Receive so called a "procedure" for RMA. [12]

Fri, Dec 22, 2017
Sent the speaker to the seller. [13]

Mon, Jan 08, 2018
Asking for the first update. Promt reply from the seller. I was expecting smooth journey from now. I was wrong. [14]

Mon, Feb 05, 2018
Asking for the second update. Ignored by the seller. [14]

Thu, Feb 08, 2018
Follow up for the second update. Got answer from the seller. [14]

Wed, Feb 28, 2018
Asking for the third update. Ignored by the seller. [14]

Sun, Mac 04, 2018
Follow up for the third update. Ignored by the seller. [14]

Mon, Mac 05, 2018
Seller will initiate a refund. Thanks got this will end. NOPE [15]

Wed, Mac 14, 2018
Contact seller regarding refund. AGAIN. Ignored. [15]

Wed, Mac 16, 2018
Contact seller regarding refund. AGAIN. Seller promise 1-3 days after Monday. [15]

Sat, Mac 24, 2018
NOPE. No refund yet. So today is my limit. Things must go public to avoid other people buying from this kind of seller. [15]

Duration of the issues:
131 days (4 months, 11 days) since first attempt to contact seller (Tue, Nov 14, 2017)
093 days (3 months, 03 days) since sent the speaker to the seller (Fri, Dec 22, 2017

Hi, as we are no longer active in Lowyat forums, I didn't even notice this thread until I googled the company name and found this.

First of all, our apologies on the delays, no excuses of any sort. The reason this RMA was dragged a very long time was because the ex-distributor of HiVi speakers weren't interested to be responsible for the RMA since they had given up carrying the brand, and therefore we requested customer to bring the pressure to the distributor directly. Based on your information, no news from distributor further proving that they wont entertain your RMA.

But still, we are willing to help you dealing with manufacturer directly and eventually refund it to you but the only thing it took was more time while waiting for manufacturer's response and dealing with the ex-distributor of HiVi. In the end, you're refunded but yet you never updated that this case was settled and closed. For those who are reading, before posting a public dispute, at the very least please clarify or inform seller that finally whether this case is resolved otherwise it's a headache for us to finally dig this out and to post a public response to clear our reputation/credits, thanks and we hope there's no offense taken.

This post has been edited by GBros: Jan 11 2019, 04:52 PM

Sincerely apologize for not updating the thread. The seller indeed refund me on 26 March 2018.