Seller:
Gbros Techmart (002340045-V)

LYN Profile:
https://forum.lowyat.net/user/GBros

Seller Store:
https://www.facebook.com/gbrostechmart/
http://www.lelong.com.my/merchant/gbrostechmart.htm
http://www.lazada.com.my/gt-mart/
http://www.11street.my/store/gbrostechmart

Seller Contact:
016 6616642

Case Details:
Thu, Mar 02, 2017
Place order for HiVi Swans M10 2.1 Multimedia Speaker System from Lazada. Seller are GTMart. [01][02]

Tue, Nov 14, 2017
Contact seller for warranty claim since the speaker OOS. [03][04]

Sat, Nov 25, 2017
Tired of waiting from the seller. I've contacted Lazada for help. Unfortunately, Lazada giving me same contact number that I already contact. [05]

Tue, Nov 28, 2017
Lazada giving me alternative contact number (012 6549166). The guy asking me to email to sales@cyntrixtech.com [06][07]

Tue, Nov 28, 2017
The guy from the email response to me. Asking to contact GTMart for warranty claim. Quite understanable though. [08]

Tue, Dec 05, 2017
Contacting Lazada again for help since seller still not responding. [09]

Tue, Dec 14, 2017
The seller still ignoring me even Lazada already asking him to contact me. [10]

Tue, Dec 14, 2017
Receive a text from the seller regarding RMA. [11]

Wed, Dec 15, 2017
Receive so called a "procedure" for RMA. [12]

Fri, Dec 22, 2017
Sent the speaker to the seller. [13]

Mon, Jan 08, 2018
Asking for the first update. Promt reply from the seller. I was expecting smooth journey from now. I was wrong. [14]

Mon, Feb 05, 2018
Asking for the second update. Ignored by the seller. [14]

Thu, Feb 08, 2018
Follow up for the second update. Got answer from the seller. [14]

Wed, Feb 28, 2018
Asking for the third update. Ignored by the seller. [14]

Sun, Mac 04, 2018
Follow up for the third update. Ignored by the seller. [14]

Mon, Mac 05, 2018
Seller will initiate a refund. Thanks got this will end. NOPE [15]

Wed, Mac 14, 2018
Contact seller regarding refund. AGAIN. Ignored. [15]

Wed, Mac 16, 2018
Contact seller regarding refund. AGAIN. Seller promise 1-3 days after Monday. [15]

Sat, Mac 24, 2018
NOPE. No refund yet. So today is my limit. Things must go public to avoid other people buying from this kind of seller. [15]

Duration of the issues:
131 days (4 months, 11 days) since first attempt to contact seller (Tue, Nov 14, 2017)
093 days (3 months, 03 days) since sent the speaker to the seller (Fri, Dec 22, 2017

Sincerely apologize for not updating the thread. The seller indeed refund me on 26 March 2018.