Hi guys,

I'm a subscriber of Unifi 30Mbps for RM139 and recently someone stole the cabling in apartment thus causing TM service outage for 2 weeks. I did call-up TM to clarified that someone stolen the cable and I requested TM to waive the charges since I cant use the internet at all. But TM replied is whatever inside the apartment is under building management, so if service interruption outside the building is under TM.

So is the statement true from the service personnel? Not I cant afford to pay but just I felt why should pay the service which I didnt use?