guys. if i switch from rm149 to rm139 the new package, how much downtime is required after terminating the old one before the new line is able to use?

thanks for your advice

Guys,

i have called 100 and checked that i do not have any contract. then i go to agent and check also say no contract.

but when i check in unifi portal, unifi.com.my previously occ.unifi then it says i have 2 more months contract.

i dont remember renewing anything or replace faulty equipments. i checked equipment sticker (modem, router,hypptv). all are year 11,12,13,14

the upgrade from 5mb to 10mb they do it themselves for free.

will i be imposed any fee if i terminate?

i have an upcoming installation soon.

guys this is my current bill. my assumption as below,

from 15-18 will be the pro-rated date, then 19/04 - 18/05 is the advance month payment in this month bill.

then my next bill for next month will be 19/04 - 18/05 ?

can i pay via the unifi portal? or i have to go any physical store to pay? cause the authorized dealer told me to go physical for first payment.

UniFi Advance 15/04/2018 18/04/2018 14.06
UniFi Advance 19/04/2018 18/05/2018 109.00
TOTAL 123.06

HyppTV Jumbo Lite Pack 15/04/2018 18/04/2018 3.87
HyppTV Jumbo Lite Pack 19/04/2018 18/05/2018 30.00
TOTAL 33.87


i have previously cancelled a service then subscribed to a new one with the same address.

in unifi portal, i couldnt view the old account number anymore. how do i obtain the cancelled service final bill?