Hi guys,

I have unifi 100mbps at home. Would it be possible to have 2 hypocrisy boxes setup at home under 1 account. One downstairs in the hall and one upstairs?

Guys,

My uncle is currrently paying rm179 for 10mbps plan with Aneka pack with no free calls. Both my single and Aunty are elderly and they are not well versed with broadband current plans and pricing.

Their current btu, router and dect phone is old and faulty as the phone line gets disconnected often while talking and internet buffers eventough Tm claim they have upgrade them to 30mbps as I believe their equipment is 5-6 years old and perhaps can’t support the bandwidth.

Can anyone please advise what’s the current Best 30mbps package plan pricing they got as I plan to take them to Tm point to highlight this and in worst case terminate and reapply new account as they are contract free.

Yeah, my Uncle is living in apartment. His initial plan was vip10 back then and Tm recently upgraded him to 30 mbps but he can’t get the speed as his current equipment is old and can’t support

What’s the best 30mbps package promo guys?

Something with ultimate + 1 minipafk and free calls..what’s the best price offering?

Does the hypptv box supports wireless connectivity?

current speed is 100mbps and will be upgraded to 800mbps.
AREA: Gombak

I wonder those who are entitle for 800mbps speed upgrade. Will TM change their equipments (BTU, router) like what they did previously to those entitle for 100 mbps speed upgrade.

This post has been edited by Mazda9: Jul 19 2018, 08:11 AM

Currently, my
Current 100MBPS package + Ultimate + Varnam + STD20 = RM189.

Manage to get a letter via MCMC from TM CMT that I’m exempted from contract and I’m allowed to do modifications to my account without any penalty charges.

20th July (Saturday) call TM unifi to remove varnam. Case was escalated to to provisioning dept and CMT and under investigation to see if it was possible.

(25th July- today) received confirmation that varnam has been removed and I now have 100mbps + ultimate pack + STD20 still and my new billing will be rm30 lesser next month from the total of rm189 and I’m eligible for 800 mbps upgrade schedule to take place August to December 2018. I’m blessed 😁

This post has been edited by Mazda9: Jul 25 2018, 05:00 PM

Indeed it takes lots of effort and patience.. log a report and mcmc and keep lobbying TM and pressure then and of course TM mati mati would wanna settle your case as your case is under MCMC radar else they will be flagged. Finally they issue me a letter and mail it to me stating my account is contract free and I’m able to terminate and modify my bundle package without any penalty. Keeping the letter safely as that’s my gold ticket 😁

This post has been edited by Mazda9: Jul 25 2018, 05:14 PM

Now gonna monitor my coming bill next month to see this changes and new price reflected on my billing.

I did sign a bundle contract with them and took YRE. Plan in jan this year but I did a lawsuit and won my case and and got MCmC involved.

Plainitif (Mazda9) and defendent ™. 🤨

Got MCmC involved in my case also and finally TM cmt issued me a formal letter stating my account is contract free and I’m free to modify my bundle or terminate my account with no cost or no penalty.

Yes. I had solid evidence that TM keep extending my contract despite me never authorise them and neither I signed any acceptance form.

Finally they pusing the story saying TM system glitch issue and etc etc and all my correspondence and reply was copied to mcmc. Finally they issue me a letter stating no penalty or charges if I modify or terminate my account as my account has been changed to contract free as a good will gesture by TM in acknowledging their mistake.

This post has been edited by Mazda9: Jul 25 2018, 05:32 PM

Paid 0. Yeah, had family and relatives in legal and also contacts in ministry and that’s why I loop in mcmc also 🤓

This post has been edited by Mazda9: Jul 25 2018, 05:33 PM

Nice 👌🏻 Guess we have to do our homework well before you confront TM and copy MCMC and if you are right, you win all the way else you will get shoot 🤣😂

I got YRE plan last Dec via MCMC as I was initially paying RM249 for 100 mbps and when I escalate to MCMC TM quickly call me and offer me YRE at rm189 in January and they clearly told me that my contract will not be extended which is due next jan 2019 and at the same time, Tm will give me warranty extension for my equipments as part of YRE upgrade for 1 year.

In June 2018, last month my hypp tv box kaput and my dect phone also kaput. I request for replacement as both equipments was faulty. Spoke to someone from
CMT dept and they confirmed my equipments will be replaced at no cost. They came and replace the equipments at no cost and suddenly I was bill rm350 for hardware change and my contract got extended to January 2021.

I was bloody mad and furious as I made several calls to several dept inquiring about all this and none of them could assist me to solve my case and even Tm point said they can’t do anything. That’s where I got legal involved and mcmc and provided all this evidences...

And the best part is TM is really nut as they will promise everything under one roof and when it’s the time to get them to clarify, all dept will wash hands and none will know how to act and they keep passing your case from one dept to another dept. I wasted my bloody times making calls over 10 times and walking to Tm point 3 times and yet none could solve this. That’s why I had to take firm stand and get legal and mcmc involved. Guess what?? When I got legal and MCmC involved, everything got settled within days coz it’s either they fix their blackened problem or be prepared to be grilled by MCMC and legal lawsuit.

So now with this current black and white letter I got from TM, the letter is my AK-47 weapon which I keep it safely with me to get my issues solved with TM as they have clearly mention I’m free to amend or cancel my account with no penalty and fine involved. That’s the best letter ever I got from TM ☺️

This post has been edited by Mazda9: Jul 25 2018, 06:14 PM

True and one more thing, whatever is promised doesn’t seems to be documented in their systems and that’s why the agents are struggling as your records are not kept up to date and when issues like this occur, all of them starting rolling the ball from one dept to another. Luckily I have all their names, dept name, time and date of call for my records as it’s really helpful...

Thx bro.. learned the hard way thru experience and struggle but in the end I guess it’s worth it

True, we shouldn’t lash out at Tm unifi call centre agents as they are purely doing their jobs. The truth is, the deals are being offered by someone else and their systems are not updated. You can’t expect much from this level 1 agents as they have no authority to undo changes as the system doesn’t permit them with much access to do this changes../

This post has been edited by Mazda9: Jul 25 2018, 06:35 PM