Need some clarification,so before this i was on 50mbps rm199 excluded gst.
so last month i got offered 100mbps rm219 excluded gst via phone call..which mean add on another rm20 only..The staff on call comfirm with me that the bill will be rm232.14 only after GST..i even have the confirmation Email which stated monthly subscription RM219.
but yesterday received April bill which is rm241.05
but rm219+6% should be rm232.14..so i feel curious and live chat with Tm CS..he mentioned that the extra charge is for upgrading the speed..i like wtf..your staff didn't mention this when he told me the offer..i told him why cant u guys be transparent..why there is hidden cost?
in the end,he cant waive it or refund it for me,he just said..sorry for any inconvenience..zzz
I mad not because idw to pay,i mad is because why the staff that offered me this offer didn't tell the true..yea few ringgits is nothing,but as they said, sikit sikit lama lama jadi bukit..
did anyone experienced the same as me?
Planning to go Tmpoint this coming monday to clarify with staff..

Alright..here is it..

Auto Pay Rebate
RM-2.00

Residential High Speed Internet
RM189.31

HyppTV Residential
RM40.00

Residential Voice
RM0.00

GST
RM13.76

Residential High Speed Internet
UniFi Pro 03/04/2018 to 18/04/2018 (154.32 -61.94 = 92.38)
UniFi Advance Plus 03/04/2018 to 18/04/2018 (-113.03 30.96 = -82.07)
UniFi Pro 19/04/2018 to 18/05/2018 (299.00 -120.00 = 179.00)
TOTAL (340.29 -150.98 = 189.31)
SERVICE TOTAL 189.31

Total bill is rm241.05 deducted rm2 autopay dy.

okay, i hope so..
still mad at why the staff doesn't tell me there will be rm10 extra charge on first bill tho..
tq yea..

ohh i see, that why laa..haha
u know wat,your explanation is better than these CS tho..thanks again

damn i paying for rm219 per month for 100mbps now
included that unifi tv..is that op?

got email also..
time to get turbo..
but still..
we can still downgrade right if no contract dy?
i using 100mbps rm219 with ruby+ package atm..
really don't need that 800mbps...

This post has been edited by Dyson Jin: Jul 20 2018, 09:26 PM