Celcome Home Wireless user here as well.

Every few days / week I will also encounter some connection issue of being disconnect/reconnect. Only by calling CS to reset does it help. According to CS, it is due to congestion at the cell tower.

Besides this I find Celcom as a whole isn't fully supporting this Home Wireless product line. Any issues or inquiry raised about this product through OCS (Online Customer Services) portal and they just say call that 1-300-11-3282 number. OCS doesn't gives a breakdown of video quota usage. Celcom Life app doesn't give any data quota usage details. It is like they launched this product without telling the rest of the company.

So my gripe is mainly with their CS. Their speed is decent and I use it mainly for iflix.

This post has been edited by edge81: Jun 28 2018, 02:10 PM

Digi (Mobile) Broadband is the first to revise their plans (postpaid only) for more data quota.
https://www.lowyat.net/2018/172009/digi-bro...ta-up-to-100gb/

Let's see if Celcom will do similar with their mobile broadband plans to be competitive.

This post has been edited by edge81: Oct 30 2018, 04:22 PM

don't believe so. don't be fooled by an icon on a webpage. means nothing if theirs terms don't say so.

their video walla TnC does not include Netflix:
https://www.celcom.com.my/legal/terms-and-c...ras-video-walla

their moderator on community page also confirms no Netflix:
https://community.celcom.com.my/t5/Your-Dev...tflix/m-p/13851


only way is to call Celcom Home Wireless CS number (1-300-11-3282 i believe).

This post has been edited by edge81: Dec 5 2018, 04:48 PM

quite sure netflix is no longer part of video walla quota.

they still refuse to update their video walla page:
https://www.celcom.com.my/personal/extras/video/walla

the best place to be sure is still their tnc page:
https://www.celcom.com.my/legal/terms-and-c...ras-video-walla

also confirmed by their community page admin:
https://community.celcom.com.my/t5/Your-Dev...tflix/m-p/13851

only way is to call Celcom Home Wireless CS number (1-300-11-3282).

Netflix not listed in their TnC:
https://www.celcom.com.my/legal/terms-and-c...ras-video-walla

and mentioned by their community admin back in Nov 2018:
https://community.celcom.com.my/t5/Your-Dev...tflix/m-p/13851

Great if Netflix still counts to Video Walla quota.
But published info from Celcom seems inconsistent.

according to their FAQ page ( https://www.celcom.com.my/support/faq/perso...m-home-wireless ), throttled to 64kbps.

oh darn. how to prove i signed on these previous terms when I should terminate my plan one day?
I can't find the previous hardcopy TnC which I signed on.

Over at the Huawei B618 v2 thread, they have shared the screenshot PDF of Celcom Home Wireless TnC from the earlier batch, which states modem belongs to us after contract over. I will keep this and hope Celcom honours this when I should terminate.

This post has been edited by edge81: Aug 10 2019, 12:22 PM

i believe the good speed also due to the Huawei B618 modem. It is supposedly one of the best 4G modem out there.
Unfortunately as the forumers mentioned, new batch from Celcom is SIM locked. If it were unlocked and you tried a Maxis SIM in it, I think you would see pretty good speed as well.

no ISP policy will ever state that P2P is allowed. it always follows the FUP (Fair Usage Policy).
But having said that, I torrent at times and have always been able to without any need for VPN.

This post has been edited by edge81: Apr 8 2020, 08:19 AM

past 1 week I have been getting disconnections.
the bad thing I have noticed about the Huawei B618 modem is that losing 4G signal connection just makes the Wifi go wonky, such as can't sign-in to Wifi etc.
this makes your entire Wifi network having issue even when Internet is out.

2 weeks of unstable connections, disconnections and slow speeds of below 5Mbps. called Celcom CS a number of time with regular reset of my data (I'm guessing this is reseting my SIM to a different cell tower) which improves for awhile before it starts all over again.

CS says something like cell towers in my area is congested, serving too many other Celcom services like postpaids, prepaids and home wireless.

Fed up and just swap out for another Celcom SIM (Xpax prepaid) into my B618-22d this morning. Surprisingly stable the whole day and speed test showing 20Mbps. Make me wonder how Celcom is allocating their infrastructure to their users, thinking if Home Wireless is somehow given lower priority compared to others.