hotlink postpaid flex plus rm60 VS maxis one sabah/sarawak rm68

which better?

Dealing with service provider can sometimes be tricky. We (me and my wife) wanted to change plans from Maxis postpaid ($128+$48+$48) to Hotlink Postpaid ($30, $40+$40).

I have read the Term and Conditions and went to Maxis Centre to change our plans. But alas, we were given excuses i.e. we need to change to Hotlink Prepaid first before change to Hotlink Postpaid for at least 1 month (or 6 month when I spoke to their customer service hotline 123). We were also told that Hotlink Postpaid is not for prefix 012. When asked why is all this not stated in the Terms and Conditions, the answer was not all is mentioned in the Terms and Condition; and it is stated in the FAQ. Ridiculous right? If you don't mentioned it in the Terms and Conditions, then it is not a Condition. Also, if the FAQ forms parts of the Terms and Conditions, then in the Terms and Conditions, it should have mentioned that FAQ is part and parcel of the document. Hotlink Postpaid Flex have 3 separate documents that forms it's Terms and Conditions, namely and accordingly to its importance is Service Specific, General and Summary.

Service Specific Terms and Conditions (SSTC) - Hotlink Postpaid Flex.
https://www.hotlink.com.my/ms/tnc/plan-serv...d-flex-tnc.html

General Terms & Conditions of Service(s) (GTC).
https://www.hotlink.com.my/en/tnc/general-tnc.html

Summary Terms And Conditions of Maxis Services(s) (STC).
https://www.hotlink.com.my/en/tnc/summary-tnc.html

I lodged a formal complaint with Maxis and give them 7 days to resolve this amicably. After several calls on day 1 and day 3, and them failing to give me an answer with regards to their own Terms and Conditions and actual practice, I have doubt that this will be resolved. So I detailed the incidents and email to MCMC and also state that Maxis have another 4 days left to resolved this with me.

Tuesday, after 8 days, Maxis called and told me that the management have given approval. In my mind, "wow, we got a special approval for something as simple as changing plans, finally".

Morale of the story is, always read the fine line. You never knew when it may be use in your advantage.

If blacklisted maxis postpaid can register hotlink postpaid ka? 😅

Have to settle the blacklist account first.

I have planning to MNP to hotlink flex, currently work at SG, may i know about the bank TAC sms on roaming (without data internet), need only receive the TAC from bank when doing bank transaction. Receive this TAC sms got any charges when abroad?

If i starting choose the flex 30, can i upgrade to flex 40? how long period can change?

Unlimited call/sms to all network? 1800 and 03-xxx , got charges?

Monthly data depleted, any topup data options buy add-on?

Can existing postpaid (Talk and surf plan) RM38, migrate to Hotlink flex?

I have a question.

In the hotlink flex app, i saw 10GB internet + 10GB Youtube and it's combined.

Meaning is the Youtube Data can be combined to use Internet Data?

This post has been edited by alexleow81: Aug 22 2019, 07:51 AM


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Currently using flex 40, how to upgrade to 60 with device?

Call CS or walk in to any Maxis Store.

Hi, Hotlink, i want ask for the hotlink Flex 30 , 40 and 60 postpaid, any speed limited or capped on the data?

i get to know about Flex 30 and 40 from a friend who MNP to hotlink flex postpaid.

as for i know as below :

30 - 1GB + unlimited calls
40 - 1+4GB + 3GB YT + unlimited calls

Thanks

I just port to Hotlink Flex yesterday. Line got activated today. So far no cap on speed and signal always above 50%..

Oh Good. Thanks for sharing, i m porting to Flex40 postpaid. How about at high level floor? signal and speed good?

A bit difference compared with Celcom XPAX.. inside toilet of high rise building and I could barely get signal from Celcom anda slow internet. But with hotlink I could get better connectivity and able to surf my browsing..

Signal I think slightly better than Celcom based on these 2 days. Hard to conclude but it's a summary based on recent usage.

my fren port to celcom recently , so far test at 50 floor level still able to get 4G and 10M speed but is open area for now la. construction site.

celcom is quite good btw.. i have no issue with celcom.. just xpax 10gb not sufficient for my usage where i spent most of data usage on spotify, joox on music streaming.. which took me a lot of data.. with hotlink flex, i could apply RM10 for unlimited data for those..

I see. thanks for sharing. i will try for few months to test about the network signal and stability. if ok then mayb i will upgrade to Flex 60 plan.

I currently having problem receiving verification code from sony for the login.

anyone have this problem before? cant login to my sony account with the code.

Please help.

Hi,
I'm currently using umobile postpaid.
Can I just walk in maxis to mnp to hotlink flex?

Any offers those port in to maxis flex since is cny month?

Maxis has this rm38/day thingy while roaming. Cannot opt out which to me is a bummer. Not acceptable.