QUOTE(YH1234 @ Jun 27 2019, 12:34 PM)
generally speaking, i notice there is vast diff among bank treatment towards rebate on sst. some bank is rigid, but stick to what they committed, one don't have to call or chase or raise query, for eg mbb n cimb. cimb gave the rebate in the same month after 3 transactions, no need call or pursue further.
some bank are much flexible, we never know if what told by their marketing is correct or truth because the cs have no idea what was committed, and no idea what sort of promotion they do, the most obvious one is singapore bank such as uob. one have to call to get thing done, and most of the time, they don't give direct and frank reply but in the end, one still get what he wants if he persistently pushing and negotiate. the cs told me i must call and make a request in order to get the rebate even though their marketing did make a commitment.
is this a cultural thing?
btw, i will give msia fm a minus point for implementing sst, go tax the superrich, idiot.
nothing related to cultural. to reward or retain the users is totally another matter; and it's all down to business.
we all know SST is charged according to the act. nowhere to run.
if the bank want* to reward/retain the users (due to sst-related matters), they have their full discretion to grant reward to appease the customer.
*the "want" part, it's all cost, whether they willing to fork out the budget to grant the reward.for new acquisition, it's costlier to acquire new customer than retaining existing. so, banks would decide, on their budget allocation, whether to give unconditional/blanket reward to all customers, or conditionally-grant based on specific conditions, or outright reject the requests.
likely, there will be internal policies outlining the rules/conditions to grant or reject any sst reward/cashback requests.
most customers felt they are entitled for reward regardless; on the basis of being the bank's customer/x-years with them/spent xxxxx with them/etc.
oh please lor, we all are merely using the bank's facility(ies) with lenghty complicated T&C tied to it. we DO NOT own the facilities at all. it's the bank's discretion to OFFER/EXTEND their service(s) to us.
fyi, be mindful there will be information-gap or discrepancies between decision-makers (product/sales) vs support (cs, branch staffs, etc).
dont expect the cs/frontliners to know the details, in advance. if properly done, they SHOULD have been briefed/trained of new promotions/policies. but in reality, with so many stuffs ongoing and so many support staffs by each bank, information cascading down from the top/decision-makers would be lagging or most of the time, incomplete. well, some creative support staffs may "assume" with their own interpretation as well