Hi everyone,

My main goal opening this thread is so the victims know what to do and what is the options available if you suffered from facial skin issue after the facial treatment. There are many types of beauticians, mainly all of them are friendly and smiley when things is right, but what happens when something goes wrong after the facial. Some beauticians will admit, apologise, willing to pay Dr’s fees or try to make the customer feel better emotionally as the customer already suffering negative reaction after facial. Some will deny their fault, full stop. And some beautician, the most shocking type, will deny and even accuse back the customer. Then this type, you must be willing to fight and stand up for yourself.

I have sued a senior beautician who is also one of the Director of the company due to negligence. All this while, she ask me to use the proper channel (law) to solve this case, and when I officially file the lawsuit at Small Claims Court, then she said better for her to save lawyer’s fees.

- I knew this beautician a long time for normal facial. Went to her and was strongly recommend chemical peeling (CP) due to pimple mark. I ask her do I need it as my skin only pimple mark. Mislead me by saying CP no acid, and side effects only redness and peeling. Next day, my skin feels rough/bumpy, she brought me soothing gel. 10 days later, she said another round of CP is required to solve the issue, that 2nd time CP can remove the rough stuff on my face. I asked her what happening to my skin, she unable to answer.

- My skin diagnosed as dermatitis by doctors. And what actually happened after the 1st time CP is my skin is inflamed/irritated, and the beautician’s failure to recognize it, and put 2nd time CP makes my skin more irritated and tight (skin’s natural moisture and protective barrier is gone)

- She said not her fault. That Doctor also using her CP product. But doctor won’t put 2nd time CP on an inflamed skin mahh. Dr will recognize irritation and won’t damage it further.

It is just a waste of time to talk when one keeps denying and spinning the truth. Evidences, this is very important. I have photos before and after CP, my skin is smooth and only pimple mark before, and do not have skin dermatitis/irritation/inflammation during consultation and b4 CP. Other beauticians and beauty centre managers told me that CP have acid, and what the beautician did is wrong, she cannot put 2nd time peeling on an inflamed irritated skin after the 1st time CP. Doctors said side effects of CP is not only redness and peeling, and beautician must recognize complications and know to handle it when complications happen. My case is the beautician do not recognize it, and negligently damage it further by putting 2nd time CP.

Besides photos, you also need doctor’s records/reports, other beautician’s records/witnesses, just gather more evidences as possible. She is outside the doctor’s office but do not go in with me due to she is busy, she refuse to go meet Datuk Seri Michael Chong of MCA Public Complaints department when being requested by his assistant, and she choose to pay me back when all this while, she ask me to use law method to solve this case. One wonders why she talk so loud behind me but is so hesitant to face to face with me in front of authority (doctor, politician, judge).
What one can do when experiencing side effects/complications of facial treatments/meet with unethical beauticians:

- Go to Wisma MCA and meet with Datuk Seri Michael Chong, and see what they can do

- Go to http://npra.moh.gov.my/
I make a complaint with aduanproduk@moh.gov.my  and after further investigation at their side, was told that the chemical peeling product used on my skin is No Notification/Not registered with MOH! (Ministry Of Health). The beautician even told me that doctors is using their product. Raids was conducted at their branches in Malaysia last year by Pharmaceutical Enforcement agency.

- Go to Consumer Tribunal Claims – this is not for compensation. This is only for refund/repair/replaced. You cannot get back any Dr’s fees via Consumer Tribunal

- Go to Small Claims Court (max rm5k). You represent yourself and the beautician needs to hire lawyer due to they are a company

Address of Small Claims Court:
Bahagian Tuntutan Kecil
Pejabat Pendaftaran Mahkamah Rendah
Aras 2 Sayap Kiri
Kompleks Mahkamah Kuala Lumpur
No Tel: 03-6209 4198

Type a summary of your case and then go there and fill up necessary form. A hearing date will be email to you, and you have to serve the letter to the defendant. And then the defendant needs to serve you back their defence within a time period, if not case can be postponed.

You need to spend time and more time, and be persistent if you want justice. Prepare/gather all evidences. Do not be afraid to stand up for yourself/for the truth/for justice. The one who is guilty is the one who should be afraid. Customer won’t suddenly wake up with inflammation/skin dermatitis, important questions when and how it happen, what happen, backed up with photos evidences, as well as witnesses/experts.

I hope the info above can help bad facial treatment’s victims. I really do not want any gals be helpless and don’t know what to do, and these unethical beautician who is the one strongly recommend CP, who lied to customer CP no acid, who put 2times CP on customer’s skin and customer suffer from skin issue, and at the end,

Hi everyone,

My main goal opening this thread is so the victims know what to do and what is the options available if you suffered from facial skin issue after the facial treatment. There are many types of beauticians, mainly all of them are friendly and smiley when things is right, but what happens when something goes wrong after the facial. Some beauticians will admit, apologise, willing to pay Dr’s fees or try to make the customer feel better emotionally as the customer already suffering negative reaction after facial. Some will deny their fault, full stop. And some beautician, the most shocking type, will deny and even accuse back the customer. Then this type, you must be willing to fight and stand up for yourself.

I have sued a senior beautician who is also one of the Director of the company due to negligence. All this while, she ask me to use the proper channel (law) to solve this case, and when I officially file the lawsuit at Small Claims Court, then she said better for her to save lawyer’s fees.

- I knew this beautician a long time for normal facial. Went to her and was strongly recommend chemical peeling (CP) due to pimple mark. I ask her do I need it as my skin only pimple mark. Mislead me by saying CP no acid, and side effects only redness and peeling. Next day, my skin feels rough/bumpy, she brought me soothing gel. 10 days later, she said another round of CP is required to solve the issue, that 2nd time CP can remove the rough stuff on my face. I asked her what happening to my skin, she unable to answer.

- My skin diagnosed as dermatitis by doctors. And what actually happened after the 1st time CP is my skin is inflamed/irritated, and the beautician’s failure to recognize it, and put 2nd time CP makes my skin more irritated and tight (skin’s natural moisture and protective barrier is gone)

- She said not her fault. That Doctor also using her CP product. But doctor won’t put 2nd time CP on an inflamed skin mahh. Dr will recognize irritation and won’t damage it further.

It is just a waste of time to talk when one keeps denying and spinning the truth. Evidences, this is very important. I have photos before and after CP, my skin is smooth and only pimple mark before, and do not have skin dermatitis/irritation/inflammation during consultation and b4 CP. Other beauticians and beauty centre managers told me that CP have acid, and what the beautician did is wrong, she cannot put 2nd time peeling on an inflamed irritated skin after the 1st time CP. Doctors said side effects of CP is not only redness and peeling, and beautician must recognize complications and know to handle it when complications happen. My case is the beautician do not recognize it, and negligently damage it further by putting 2nd time CP.

Besides photos, you also need doctor’s records/reports, other beautician’s records/witnesses, just gather more evidences as possible. She is outside the doctor’s office but do not go in with me due to she is busy, she refuse to go meet Datuk Seri Michael Chong of MCA Public Complaints department when being requested by his assistant, and she choose to pay me back when all this while, she ask me to use law method to solve this case. One wonders why she talk so loud behind me but is so hesitant to face to face with me in front of authority (doctor, politician, judge).
What one can do when experiencing side effects/complications of facial treatments/meet with unethical beauticians:

- Go to Wisma MCA and meet with Datuk Seri Michael Chong, and see what they can do

- Go to http://npra.moh.gov.my/
I make a complaint with aduanproduk@moh.gov.my  and after further investigation at their side, was told that the chemical peeling product used on my skin is No Notification/Not registered with MOH! (Ministry Of Health). The beautician even told me that doctors is using their product. Raids was conducted at their branches in Malaysia last year by Pharmaceutical Enforcement agency.

- Go to Consumer Tribunal Claims – this is not for compensation. This is only for refund/repair/replaced. You cannot get back any Dr’s fees via Consumer Tribunal

- Go to Small Claims Court (max rm5k). You represent yourself and the beautician needs to hire lawyer due to they are a company

Address of Small Claims Court:
Bahagian Tuntutan Kecil
Pejabat Pendaftaran Mahkamah Rendah
Aras 2 Sayap Kiri
Kompleks Mahkamah Kuala Lumpur
No Tel: 03-6209 4198

Type a summary of your case and then go there and fill up necessary form. A hearing date will be email to you, and you have to serve the letter to the defendant. And then the defendant needs to serve you back their defence within a time period, if not case can be postponed.

You need to spend time and more time, and be persistent if you want justice. Prepare/gather all evidences. Do not be afraid to stand up for yourself/for the truth/for justice. The one who is guilty is the one who should be afraid. Customer won’t suddenly wake up with inflammation/skin dermatitis, important questions when and how it happen, what happen, backed up with photos evidences, as well as witnesses/experts.

I hope the info above can help bad facial treatment’s victims. I really do not want any gals be helpless and don’t know what to do, and these unethical beautician who is the one strongly recommend CP, who lied to customer CP no acid, who put 2times CP on customer’s skin and customer suffer from skin issue, and at the end, these type of beautician is the one accusing back that it is the customer’s issue. What a really scary world we live in when twist and spin can just be told, where is the conscience. I am fortunate I have evidences to show before and after as well as other evidences/witnesses. If I do not have any evidences, I can only watch helplessly.

The beautician even questioned me why don't I blame other beauticians and why doctors cannot cure me. I cannot simply blame other beautician because they are not the one causing me skin dermatitis. My skin dermatitis is right after 1st time and 2nd time CP. How can anyone go to sleep in peace by simply blaming others for the sake of blaming. As for why Doctors cannot cure me, they are doing what they can, I certainly won't blame doctors, they are helping me, not harming me. It takes just a little while to damage the skin, and the skin may never be back to the original state. Maybe the beautician can ask herself why the damage happen in the 1st place, and don't shift the blame to customer, doctors, and other beauticians. What a scary lady.
And ladies, be very careful what some beautician said during consultation. Doesn’t matter whether she is someone you know for a long time, or is a new beautician. Unethical beautician will mislead you and by the time you are told the truth by other beauty centre managers/doctors, it is too late.  I have go through a long battle in search for justice, it is a really tiring journey but absolutely worth it. I hope no gals will fall victim to bad beauticians or go in circle not knowing what to do if they unfortunately meet with bad beauticians. No one, no one wants to walk in to a beauty salon with smooth healthy skin, and end up with skin disease/complications. God bless everyone.
Do PM me if you need more info or you really bad luck kena with such bad beautician and feel helpless, I will try to guide you. I do not know everything but I will try to share the little things that I have experienced. I am not a lawyer, and if you choose to hire a lawyer for a civil case, then do speak with a lawyer for further advise. Thank you.