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 AirAsia V5

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crazyivan
post Mar 8 2017, 12:53 PM

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Air Asia changed my time of flight without me realizing. Last year bought the ticket stated flying at 0100 but now when I check the timing at website is no longer available (Saja go check see price got increase or not)...

So I asked live chat what's happening. Mana tahu they say 0100 flight no more and moved to 0800 due to operational requirement. Any advise for me eg. my rights or any compensation???
crazyivan
post Mar 8 2017, 04:11 PM

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QUOTE(munkeyflo @ Mar 8 2017, 01:19 PM)
They usually will email and SMS you regarding any flight change. With such changes, most of the time, they will give you an option to change to another flight. For example, one of the emails I received for a flight change last year.

» Click to show Spoiler - click again to hide... «

This one was rescheduled to more than 2 hours and had Option 1 & 2. Whereas the other email I received..

» Click to show Spoiler - click again to hide... «

This one didn't get any option because it's just a difference of 10 minutes I guess. I still get an email and SMS about it regardless. If you didn't receive anything, just contact them for more assistance.
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Hmm. when I questioned them they said only send an updated itinerary. So I should just tell them it bring inconvenience to me and request to change the day?

I think they changed because of the hawaii route that stopover Osaka. My flight is on October this year to Osaka and when I realized only they said yet to tell me. Maybe still got long way to go.

Thanks for your previous reply icon_rolleyes.gif .

This post has been edited by crazyivan: Mar 8 2017, 04:13 PM
crazyivan
post Mar 8 2017, 05:04 PM

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QUOTE(munkeyflo @ Mar 8 2017, 04:35 PM)
At security of course la you take out everything. If you pakai boots or some security also ask you to strip off your shoes ma. This one is expected in all airport security.
Yup, my brother carries his gaming laptop around. Laptop itself already 5kg+ plus all the accessories and bag so he had to pay for excess weight when traveled with Jetstar.

If Airasia is gonna include laptop/camera/books into the weight, maybe you might want to fly with other airlines then.
Yea prolly ask them to change to your preferred flight time or ask for a credit refund. Maybe they are in the midst of still rescheduling to fit in the new Hawaii route. It's best to reconfirm with them and get black and white proof of whatever they agree with you.
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Bought during promo.. quite cheap imho if take credit refund macam not worth it right?

that time u went NZ for wh ke? haha

This post has been edited by crazyivan: Mar 8 2017, 05:12 PM
crazyivan
post Mar 8 2017, 06:19 PM

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QUOTE(munkeyflo @ Mar 8 2017, 05:38 PM)
Yea that's true. Nowadays promo also not very cheap anymore and not easy to get tickets also.
If so, just try to adjust the new scheduled time into you itinerary lor. Hopefully your hotel bookings and leaves can still be amended.

No la. I just fly to NZ a lot haha. biggrin.gif
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Since the going time changed, can I ask them to change the balik to Kuala Lumpur to a later time without changing the going one?

NZ not cheap to travel and Auckland is boring. Hehe

 

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