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 Maxis Zerolution iPhone can't upgrade

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alvinkyen
post Jan 23 2018, 10:34 AM

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QUOTE(mangomilk @ Jan 23 2018, 10:27 AM)
Maxis told me their iPhone for zerolution upgrade plan was ended?!! What they promised me last year that i get a New iPhone every year? now they said i get samsung ??? This is unacceptable and i feel cheated by MAXIS. they really good at broke their trust for customer.

They told me i still can get an iPhone by sign up their iPhone plan means i need to pay for the device price + upfront payment. But why i want to choose your plan for purchasing an iPhone? there are plenty of telco plan i can choose from. I simply because this UPGRADE plan so i choose the maxis zerolution. Really disappointed and frustrated with MAXIS. I will opt out all my maxis service for good.
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notice alot of this complaints. just curious, was the "new iPhone" stated anywhere in their iphone zerolution terms and conditions?
alvinkyen
post Jan 23 2018, 11:08 AM

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QUOTE(mangomilk @ Jan 23 2018, 11:01 AM)
Not sure the last year T&C but when i signed up is what they told me.
Now their T&C said  "you will be entitled to upgrade to a new device based on your selection after 12 months of your Zerolution Monthly Plan "
But they just remove iPhone in the list. Thats why we can't choose.

http://www.maxis.com.my/en/tnc/personal-tn...lution-tnc.html
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ic ic.. thanks. ya i notice the current t&c just say "new device" only too that's why was wondering what was the t&c last year.

 

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