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 Maxis Fiber slow relocation

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Maxis
post Jan 8 2018, 04:10 PM

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Senior Member
2,707 posts

Joined: Apr 2015
QUOTE(jennfoong @ Jan 4 2018, 09:46 PM)
I requested relocation on 19th Dec 2017, called many times due to no call from your side for weeks. Up until now still no news, everytime I call they kept asking me to wait for call. How long do you need to take for the relocation? Who is going to refund the duration when I don't have access to internet? I paid for just waiting calls? Please take this case seriously because I'm really frustrated of waiting.
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Hi jennfoong,

Sorry to hear that. Do PM us your details for us to look into this and assist you further.
Alternatively, you can also contact our home fibre team directly at 1 800 82 4663.

Thank you smile.gif
Maxis
post Jan 13 2018, 07:16 PM

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Joined: Apr 2015
QUOTE(jennfoong @ Jan 13 2018, 01:25 PM)
Hi Maxis,

If I have not gotten access to internet by next weekend, I will file for termination. I have no access to internet for basically the whole month while I still pay for it. This is not supposed to happen and it truly sucks. Even if the relocation is done by next weekend, I demand a compensation on my loss. Please be noted, thank you.
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Hi jennfoong,

We believed this matter currently is being discussed via PM earlier .

TQ


 

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