I requested relocation on 19th Dec 2017, called many times due to no call from your side for weeks. Up until now still no news, everytime I call they kept asking me to wait for call. How long do you need to take for the relocation? Who is going to refund the duration when I don't have access to internet? I paid for just waiting calls? Please take this case seriously because I'm really frustrated of waiting.

Helping you to tag Maxis for their attention.

Hi jennfoong,

Sorry to hear that. Do PM us your details for us to look into this and assist you further.
Alternatively, you can also contact our home fibre team directly at 1 800 82 4663.

Thank you

Hi Maxis,

If I have not gotten access to internet by next weekend, I will file for termination. I have no access to internet for basically the whole month while I still pay for it. This is not supposed to happen and it truly sucks. Even if the relocation is done by next weekend, I demand a compensation on my loss. Please be noted, thank you.

Hi jennfoong,

We believed this matter currently is being discussed via PM earlier .

TQ

why cannot discuss openly ? another udang di sebalik batu or different customer different treatment ?