Hi,

These 2 companies never in sync before they provide any GRAB promo code to the customer...

In the grab homepage, it never say this promo only valid for KL riders.
https://www.grab.com/my/grab-for-umobile-2/

I as GRAB user, i tried so many days to key in the promo code into GRAB apps, it didnt work at all...
Called grab customer services, and emailed them...NO ONE in grab could give the reasons why I cannot use the code....

Until i try and error to key in KL rides...then it went through...

Called customer services again, they also cannot know why until i told them the reasons...then they say "Oh Ya, only for Klang only"

See...how a big company manage their customer service...
SHIT....wasting time....



really shame on these 2 companies.

This post has been edited by newsiness: Dec 25 2017, 10:33 AM

That is system problem...........On last thursday, unknown reason, Umobile released the same GRAB code to all users

so all users sharing a single code, of course unable redeem

Now u only know Grab CS is shit?

Btw ytd i saw someone manage to use that umobile promo code

People sed free things dont complain much

This issue not resolved till today....
I called this morning...the GRAB customer service said it only works on Thursday because it is "Terer Thursday" promo.

see...they dont know the issue...and just simple hentam saja saja...

I used on Friday ok jer

now u know why some grab drivers are so sour..

call cs in order to ask for help but dapat cs officer blur blur geng kunyit.

gor a driver the rider ran away without paying, called cs the cs said they will call the rider to ask if the driver report is true or not. the driver just laugh and hang up.