Practical approach is cancellation fee and Surge pricing la...

When jam like shit, taxi don't want to pick up because their meters no Surge pricing. If they bukak harga besar, passenger don't like pulak.

If e-hailing, passengers cancel like shit because they got no brains, cannot wait. So Grab drivers off B2B in KL.

Yesterday with Uber, even the super far pick up distance I accept just to gamble and see whether the passenger really serious about the booking.

2 idiots cancelled after 5 minutes so I received RM3.75 x 2, then I went and pick up a nearer passenger. So those 2 idiots paid for my traveling expenses to go pick up the 3rd passenger.

After the 3rd passenger, the 4th passenger was one of the best ever. She waited 15 minutes just to get a booking, then she waited almost another half an hour for me to reach. Surge 1.9x she some more give me tips.
Grab stupid excuse is, don't simply cancel because it will ruin the Grab experience. Well, what action they take on riders, huh? Drivers are the ones who rugi time and petrol to be stuck in traffic to go pick up some asshole who cancels halfway. And if Grab stops lying to passengers about pick up ETAs, this problem will reduce. Uber ETAs are usually accurate, their ETA will be the same as Waze. Not like Grab stupid pembaris, no take into account traffic conditions.