Will passenger receive message/notification if we reported them for some reason? As we know driver will get no message/notification when passenger report us.

Countless times I have encountered this too, my conclusion is, if the one admin reading your report doesn't like what you wrote, or feel like you're wasting their time, you will get instant -0.01 stars. Only report serious issues next time.

My experience was worse, once my driver app showing RM6 receipt but the rider app showing only RM5, kinda awkward the rider thought I asked for RM1 extra. Luckily such bug only happened once.

Anyone know why suddenly this status pop into my driver app? What status is that? Using android.

Why sometimes driver app will send us reminder like "don't follow car in front too close, remember the 3 seconds rule" etc?

Is it riders report us in case of emergency brake etc and we will get the relevant reminder?

Guys what is your experience using AA in term of job allocation priority as advertised? From my experience while chit chat with other drivers, those without AA can get job faster than you even you had on AA, therefore job allocation priority is non existent. Especially if you are new drivers with 25% commission, you are in fact in lowest job allocation priority while AA, and get assigned with all the crap jobs which others skipped. IMO, it is a trap to get drivers to accept crappy jobs that others passed.

This post has been edited by andrwss: Aug 18 2018, 02:45 PM

A job will go to nearest driver first regardless of he is AA or not (let's say a bunch of drivers crowded within radius of 10m from PUP, chit chatting and not inside their cars, from there I learn the job allocation pattern), that's why job priority is falsely advertised from what I observed.
'
If job allocation priority works as advertised, it should be something like, 5 AA drivers and 5 non AA drivers camping within 10m radius from PUP (a hot PUP), those 5 AA drivers will get the job before the 5 non AA drivers do.

This post has been edited by andrwss: Aug 18 2018, 09:40 PM

Anyone encountered job notification sound but nothing after that? No job card, no cancellation, nothing in history etc, and another driver got the job immediately. Was it caused by unstable network or something else? Happened multiple times to me and other drivers I met.

This post has been edited by andrwss: Aug 21 2018, 04:49 PM

How? Stolen with modded app?

It is normal with job cancelled message but without history log. The rider press book and quickly press cancel that's why.

What me and other drivers in my city encountered was job ping sound but nothing else after that, but immediately later the job went to another driver. It only happened since few updates ago and I suspect it was grab's job priority algorithm. It sucks to have job skipped in my small city where demand is so low, majority of drivers here only get 1-2 pings per hour and most of them are RM4 jobs.

Got that sms for the first time too but my playstore is only showing 5.45.2.

Latest version is 5.46.1 from Google search, anyone know how to make our playstore to show latest version?

Currently my city is having this far pick up glitch too for more than a week. Anyone know where should I report to get this problem fixed? Support operators are clueless and blame on our GPS system.

Any city in Malaysia facing far pick up "glitch" currently? Actually it is not a glitch, it was an algorithm designed to counter fake bookings (those who cheat incentives/promo code). It happened last year in some cities and "resolved" within weeks, but currently Grab is running this algorithm cruelly to one of the city in Malaysia, which is Sibu.

Sibu is currently one of the worst city to drive Grab in, one of the lowest income/salary city in Malaysia, packed with Grab drivers everywhere and lack of demand. It is normal to get 0 to 1 RM4 job in an hour or two, average full time drivers here get below RM15 total fare per hour, with no special incentives except 10%-25% cashback with 90-150 trips completed in a week, which is awfully diffucult. Most of the full time drivers here bring back RM2000+- clean profit with long driving hours, at least 12 hours+ per day, many are driving 14-16 hours per day to make RM2000-RM3000+ clean profit per month. Drivers who drive 8-10 hours are only expected to make below RM1500.

And yet, Grab slammed us with this far pick up "glitch" since 2 months ago, to further fuck us up. Sibu is a small city, with lots of cars and traffic light, it creates insanely unpleasant experience to both drivers and riders when Grab assign a job stubbornly to a driver 4-5km away, which is 50th~100th nearest drivers available. Riders can always see those Grab cars with stickers on parking in front of them while drivers waiting for jobs, but Grab decided to assign the job to some driver far away. Everyday there are riders who asked us why Grab are purposely assigning drivers from far away and we are speechless on how to answer them.

Countless complaints had been made by drivers/riders regarding the situation, but Grab blatantly replied all of us with, "there is no similar issue reported by other drivers/riders, it is only you and your gps problem for getting far pick up jobs" or "because nearer drivers didn't accept the jobs" which are all false claims. We had grab drivers from Sibu traveled to Grab HQ in West Malaysia to resolve this issue but to no avail.

To improve current situation, I would propose:
- Assigning jobs to nearer drivers, if Grab doesn't want to assign a job to the 1st nearest driver, assign it to someone who is 5th~10th nearest (currently it is like 20th~50th nearest drivers most of the time, and sometimes 50th~100th nearest drivers, imagine the nightmare), OR
- Lesser incentives, revert back to assigning job to 1st nearest driver, OR
- Smaller job allocation radius, it is 5km currently, but sibu is so small that even 3km radius would be sufficient. Even 1 km pick up distance in city centre is a hell lot of work with the need of passing thru several traffic lights. Ideal radius would be 1 km in city centre, 3 km radius outside of city centre, and 5 km radius to the outskirt.

Those who are able to tag GDMA regarding this issue in Sibu Sarawak, please do so, and thank you very much.

Those who are still making a living in your city, be grateful because you will never be the worst.

And thank you for those who spent your time reading this.

Thanks.

This post has been edited by andrwss: Nov 27 2018, 09:47 PM

It was second week into time booster thing in Sibu and I felt it was very inaccurate and probably got the traffic source from Waze. Very few people use Waze in Sibu and even somewhere with very heavy traffic, we don't get time booster thing too. Google map however provide more accurate traffic condition, but from my experience Grab doesn't use Google map for time booster thing.

Far pickup is the worst thing ever happen in Sibu, you won't imagine how much hassle it created, unless you travelled to Sibu and used Grab. We had so much more cancellations since 2 months ago, and several drivers has been suspended for cancelling/being cancelled too much far pickup jobs. For me, my income directly dropped around 20%.

With current algorithm, grab always assign job to drivers far away. What happen when grab auto accepted a RM4 job from an ulu place to an ulu place for you? You have to take it, finish the job and go somewhere populated in an empty car. Because you will not get a nearby job anymore in such ulu place, in case there is a job ( around 1-2 job in an hour within 5km radius ) grab will assign it to another driver far away again. Yes, this is both time and fuel consuming, lose-lose-lose situation for driver, rider and grab as they have to pay extra rm1+ bonus for far pick up jobs.

And grab give no shit about riders too, today an everyday grab rider (probably platinum) told me he emailed grab before regarding this far pickup problem, and grab lied the rider that it was the drivers who used fake gps to get a job from far away, lol wtf. It was their algorithm in the first place, and none of our drivers in Sibu used fake gps afaik, we don't teleport our gps to queue for airport jobs etc.

Your solution works, i like your solution, I wish grab would listen to the suggestions. I only wish someone could raise it to Grab's higher management, it has been 2 months for such poor job allocations in Sibu.

This post has been edited by andrwss: Nov 28 2018, 11:01 PM

I can confirm, from Sibu. Now I don't drive during peak hour anymore, fare is crap because very few people use Waze here and traffic condition is not uploaded/calculated into fare. Google map traffic condition is much more accurate and time booster should rely on it.

Now with time booster I don't layan far pick up anymore too, fare is crap and you don't even get RM1/km anymore. With so much far pick up in Sibu, previous far pickup bonus shouldn't be abolished, both should be taken into consideration and priced at whichever higher.

One more unreasonable thing is cancellation compensation for no show, you should get compensation too if passenger cancelled after you arrived, after 5 minutes from booking, and before 5 minutes after you arrived. Now if you arrived and got cancelled you get nothing, even it was 5 minutes from booking time. This is not logic at all and Grab should fix it in a day, but it has been weeks. The decision maker there have really low common sense.

This post has been edited by andrwss: Dec 3 2018, 06:53 PM

As first batch of time booster drivers since 2-3 weeks ago, I already told grab do not use Waze for time estimation, they should use Google map if want to implement time booster mechanism, but seems too difficult for their programmers.

Waze = To get the traffic condition, someone drove by have to be using Waze to upload the traffic condition. The km/h shown is very inaccurate and fade out very quick if no more Waze user drove by that road.

Google map = Anyone with mobile data on, using Android, traffic condition will get uploaded with/without using Google map. That's why traffic condition updated on Google map is much more stable and accurate.

I estimate Android users with mobile data on vs Waze users on the road ratio to be at least 20:1.

If Grab's mission is to get passengers request fulfilled asap, then time booster traffic source should be changed from Waze to Google map. Or I can guarantee this time booster thing is bound to fail, it wouldn't even last longer than the far pickup bonus. At least far pickup bonus is very accurate from my experience.

From my observation, both Waze and Google map will learn your moving pattern whether you're driving or walking, or riding a bike. Only those driving a car will have their traffic info uploaded.

Ikr, there are so many stupid riders like that, they can see our car location in the app but don't bother to find us. Our driver app should be able to see rider's live gps location too to find them easier. Anyone suggested it to grab before?

I second this, I mentioned long time ago AA doesn't give you job priority as advertised, it is just fooling new drivers to accept bad/skipped job. I myself also experienced too much when group of drivers together and AA doesn't matter at all.

1. 20-25% commission is way too high and not logical, if without incentives. It would be more logical at 5-10% commission to be taken, with less incentives maybe.

2. Sean Goh, your crappy time booster bonus is what made cherry picking worsen. Do you even analyses after each trip end whether you underpaid your driver during peak hour? I see no improvement in time booster bonus since it was implemented despite reports filed. Why don't you use the largest traffic source, which is Google map for your TBB if you strive the best?

3. What made distance go further when driver reject a job? Your fucking 30 seconds locker is. This is the most FUCKING stupid thing ever introduced. You may lock drivers if you had too much spare drivers, but if you lock drivers during peak hour, and there is a job nearby how do you assign it to him? Pass it to another driver 5km away? That's fucking backfired. Stupid locker should get lost, you may rise weekly minimum acceptance rate from 30% to 50% or even 85%, to more effectively reduce cherry picking. Both auto accept and locker were made to force drivers to accept jobs, even the crappy one. You should not force drivers in this way, you should improve your job assignment with the right pricing to the nearest available driver. You should keep improving but not expect your office job to be done by forcing drivers to accept jobs. There is a reason for every cancelled job, why don't you made an option for drivers to enter feedback for cancelled jobs but only for completed jobs? You should be studying feedback from your job assignment on cancelled jobs, if drivers willing to spend their time and write their feedback.

I hope someone in grab office is reading this, thank you.

This post has been edited by andrwss: Dec 21 2018, 10:29 PM