Always like that.

he's trolling u

Is not uncommon, please wait till $ in or Partner Statement then take next Course of action.

Grab would reconcile prior to money release & mostly rectified by then.

my experience...kena twice...write letter with screenshot and everything to helpdesk email.

took one month to resolve 2nd  time, two weeks the 1st time. Needed to call several times and asked/complained that case not closed, not followed up, need to speak to payments officer.

try email payments team @ gc.my.payments@grab.com

Always refer to  case/ticket number whenever you call up.

I recall Jan 8 was Monday morning, grab system got some problem right? something about cannot drop off or pickup in the app. this system glitch always results in problems to incentives. need to complain and patiently follow up with them if you want to see your money eventually.

I received my 3rd ping this morning in hp block from a father and son from sudan at holiday villa to go sunway monash residence. They have 2 big luggages and half way through at the ss13 roundabout, the son asked me to turn back as he forgot something. I told him cannot as I need to follow the set destination... told him to request again when they reach there and they agreed. So when reached there I pressed drop off and asked them to request again. I was hoping that the request would go to other crabber... who knows kena me again as my 4th trip of that block.     not sure if it would affect my incentive or not for picking up the same rider in the same hp block. I sent them back again to monash residence after they picked up something from the hotel, but this time side deal.

15m huge round?

A classic example again. You better call CS to cover your ass. If you ignore her ride and she went to complain, crap will curse you. IF i were you, i still take her if the fare is high...

Man, I feel your frustration. Looking on the bright side, at least she cancelled. There are many CCB riders who refuse to cancel even when they are in the wrong.

Nvm, we will send appointment schedule to you via sms by next week

so they only topup the diff between our fare and the total gross guarantee?  i thought they add rm27 to rm24 hahaha lol

I give constructive advice all the time. Just depends on whether the reader understands it or not.

The other day Nic asked, "will Grab usually rectify incentives issues quickly?"

The most direct and simple answer is ---> 
And since Nic probably has a clearer picture of his situation now,

let me add,

   
And also,

   

because today only Grab replied and said they investigating my issue.

Investigate what? I picked up the rider, stuck in jam for 1 hour, and drop off kuai kuai like a good cow, but they still not happy?

You lucky bastard.

I already read and replied to that post.

I do agree on the part about the "garbage" however, we can't just ignore jobs or drain bullets or "game" with 5-15 mins on the clock without putting higher risk on ourselves. Just gotta adapt to the incoming jobs depending on factors like time, location, "bullets" and logging off time.

I wanna ask how this daily comm Cashback works. Say today I did 20jobs with total fare RM200. So, is it mean I entitle 20% cash back where I keep all the gross fare of RM200 without deducting 20% comm of jobs to grab? Is this how daily comm Cashback works?

But is it mean contra off? After rebate I get, meaning I keep the whole 20jobs fare which is RM200, right?