So I waited 4 hours in the airport then get booking to Sepang. Wth, RM 35 over 4 hours. I can get that in 20 mins in Klang Valley. I can't even get out of KLIA.. I was so mad, I wrote nasty email to Grab.

Question, can we cancel or skip or booking when it's your turn? If we do that do we end up at the back of the queue again?

It's not those situations where the driver got impatient due to jam or speeding.. while driving on the highway to airport on the middle lane (which you should drive at least 70-90 km/h to be safe) he decided to take out his 2nd phone just to take a pic of his main phone, in order to prove to his friend that he is heading to airport. If just a normal text I don't mind, but he spent more than 1minute just to try to focus his phone camera, and the car swerved left and right lane with a speed of 40km/h. It was very scary for me because it's my life in a hand of a reckless man. I myself sometimes text while driving but I don't do it more than a split second. He did that for whole 2min and cars from left and right kept avoiding him...

He also asked me to cancel the booking so that i can pay him cash in order to avoid Grab's charge. I politely refused because I got a promo code and I feel safer with my trip recorded properly.

Yes he did send me to my destination, but the whole trip was very uneasy and feeling like betting my life on it. He was polite all the way that's why I still gave 2 stars. But his didn't do his job to drive safe.

some senior said - avoid rich man / rich college kid area, sounds logic

unless driving a luxury car

Anyone still remember Uber rates before this?