Dear Valued Customer,

Thank you for patiently waiting for our response. Our sincerest apologies for any inconvenience caused.

Pertaining to your inquiry, please be informed that we have coordinated and escalated this matter to our respective team and upon receiving their feedback and as advised, all PETRONAS Gift Card purchase balance will be withdrawn by the end of 1st of January 2018 as stated on the email you have attached as the promo is only valid till end of 2017 only and we highly suggest you to used all the balance of your PETRONAS Gift Card within the given time frame to maximize the usage of your card. 
Our utmost thanks for your kind patience in this matter and all the inconvenience caused is mostly regretted.
We appreciate your cooperation and kind understanding on this matter and assure you that we are constantly evolving to better suit your need.
Should you require further assistance please feel free to revert to us and we will be glad to assist you. Check out the infinite possibilities at your fingertips on http://www.lazada.com.my/helpcenter/ Thank you for shopping at Lazada Malaysia

Francis | Customer Service
Lazada Malaysia

***
Got this email from lazada regarding the petronas gift card...another story again =.=

Here is the screenshot from Lazada. If Petronas already wipe their hand clean, then Lazada will have to compensate the difference. They need to start learning about the value of time.

Somewhere in this thread that someone mentioned Lazada only buy the physical gift card from Petronas, and the reload amount is done by Lazada, correct?

if this is correct, then Lazada will know more about the value expiry information than Petronas.

Just give you guys an update, I just received the package from Ninjavan..... 

This morning called to Seremban hub and ask them to meet up at a place where I can collect my package, minutes later the deliver girl called me and we agree to meet up at the place where we can reach easily
After 20 min they arrived in their own car (Axia) instead of their joke van....

Now felt happy cuz get the package but frustrated with their service   

Online complaint, got RM30 SV for 5 tins.

Some people just don't trust the answer 

nice. i'll complaint later. do you need to return the milo kaw?

you should then ask them why they didn't state that in the product details and T&C. also ask to comment on this:

https://forum.lowyat.net/index.php?act=Atta...post&id=9440702

ah so the famous milo kaw kaw just same as normal milo... lol
the only better milo taste is aussie milo which is super expensive
malaysia milo quality no longer the same as it was long long long time ago

no need.

Time for us to pay them a visit if they fail

update my note8 purchase on 14.12
received on 15.12, after sms to 62002, my note8 is warranty has been registered since 26nov, and seal sticker got 2 layers... what the heck
seller is LAZADA, and i hope LAZADA CEO is reading this post.

i email asklaz on 16 dec noon, then resend email on 17 dec, then follow up with livechat on 18dec, this morning 19 dec follow up with livechat and status still pending relevant dept to revert... my patience runs thin, so decided to get refund. I saved the screenshots dy.

now filling return form... gonna email them to expedite refund and to get refund lazada gift card instead of store credit, what a dissapointment with LAZADA, not even offering sorry voucher for inconvenience caused and mislead customer into buying it.    

need advise, is this MBE ok? there's one at pavilion kl, very near to my office.

Online complaint, got RM30 SV for 5 tins.

Is "Shopee" on Milkadeal or Shopback?

Did you know that if u ask for a refund lazada gift card, they will refund you rm1800 instead of rm2k for 2k gift card?

They are not stupid to refund you rm2k of cash?

Petronas still does not release a public statement regarding the credit expiration of petronas gift card. And still different people giving different answers about it. Very shameful for such a big company to do things like this.

Iphone X from Tesco since 13/12 still processing. Livechat with CS just now but ask me wait because ETA is 20 ~ 23 Dec. Conlanfirm wont receive by this week...

To my understanding the GC is just like a touch&go card with pre-loaded RM100 value in it, it should not be so easily expire unless your card is having readability problem or the card is so old that need new replacement (like touch&go did last few years).
Why so boarder about the expiry? The card should able to last for years.

update my note8 purchase on 14.12
received on 15.12, after sms to 62002, my note8 is warranty has been registered since 26nov, and seal sticker got 2 layers... what the heck
seller is LAZADA, and i hope LAZADA CEO is reading this post.

i email asklaz on 16 dec noon, then resend email on 17 dec, then follow up with livechat on 18dec, this morning 19 dec follow up with livechat and status still pending relevant dept to revert... my patience runs thin, so decided to get refund. I saved the screenshots dy.

now filling return form... gonna email them to expedite refund and to get refund lazada gift card instead of store credit, what a dissapointment with LAZADA, not even offering sorry voucher for inconvenience caused and mislead customer into buying it.    

need advise, is this MBE ok? there's one at pavilion kl, very near to my office.

To my understanding the GC is just like a touch&go card with pre-loaded RM100 value in it, it should not be so easily expire unless your card is having readability problem or the card is so old that need new replacement (like touch&go did last few years).
Why so boarder about the expiry? The card should able to last for years.