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> Shopee Deals, Codes & Discussion V1, Let's share anything interesting!

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gilabola
post Jan 30 2018, 12:36 AM

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QUOTE(epsilon99 @ Jan 29 2018, 09:58 PM)
FAst Fast Shopee free shipping
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Too bad i missed this
gilabola
post Feb 19 2018, 05:49 PM

On my way
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Senior Member
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QUOTE(drbone @ Feb 6 2018, 07:56 PM)
Guys I got cheated by a seller in shopee, made a couple of transactions , and he didn't pay what he was supposed to pay. Kept delaying until I realised he cheated. Contacted shopee support and they said they will only refund for 1 transaction. Anyone else knows what can be done? Support also mentioned that they can't help as payment has been transferred to seller.
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If you paid with a credit card you can do chargeback because the merchant did not deliver as promised. Contact your bank
gilabola
post Feb 19 2018, 11:19 PM

On my way
****
Senior Member
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QUOTE(drbone @ Feb 19 2018, 09:55 PM)
Chargeback ? The bank will be able to refund ? Because the payment has already been released to the seller. Doubt I can get my money back correct ?
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No harm trying. Doesn’t matter whether payment released to seller. As long as you didn’t get what you paid for you can file a chargeback against Shopee via your bank. Your bank will try to funds recover from Shopee and Shopee will have to show that they delivered what you paid for to contest the chargeback

You can read about the chargeback process here
https://usa.visa.com/dam/VCOM/download/merc...a-merchants.pdf

This post has been edited by gilabola: Feb 19 2018, 11:22 PM
gilabola
post Feb 20 2018, 02:22 PM

On my way
****
Senior Member
669 posts

Joined: Jan 2005


QUOTE(drbone @ Feb 20 2018, 08:05 AM)
I used my standard chartered MasterCard actually. Would they still be able to help me ?
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The MasterCard process is largely the same


There is a thread here that talks about chargeback from a merchant perspective. You can read it to understand your rights as a consumer and how the burden of proof lies with the merchant....

https://forum.lowyat.net/topic/4197673/all

This post has been edited by gilabola: Feb 20 2018, 02:24 PM
gilabola
post Mar 18 2018, 07:35 AM

On my way
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Senior Member
669 posts

Joined: Jan 2005


I had a bank promo code where the discount was not applied when I checkout at Shopee. Been contacting Shopee and after a few emails their customer service simply stop responding. Even after I sent reminders, Shopee does not respond to my emails and the matter is unresolved after 2 weeks.

Anyone has a similar experience?



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