This is an old thread resurrected by Qwerty. Anyway, similarly I share the same impression as I will always buy a phone from a shop instead of shipping it online for the reasons that you mentioned. Similarly I observed the price difference to be between RM200 to 400 as well. I bought my phone from DirectD when they are having year-end sales last year in December despite the discount it's still RM200 more than online prices. But yes, it's a peace of mind that one gets when compared to buying online.