>Citibank --customer service!
>This is hilarious!!! .
>Be sure and cancel your credit cards before you die.
>This is so priceless, and so easy to see happening, customer service being
>what it is today. Anyone who has dealt with an estate will agree with
>this.
>A lady died this past January, and Citibank billed her for February and
>March for their annual service charges on her credit card, and added late
>fees and interest on the monthly charge. The balance had been $0.00, now
>somewhere around $60.00. A family member placed a call to Citibank.
>Here is the exchange:
>Family Member: "I am calling to tell you she died in January."
>Citibank: "The account was never closed and the late fees and charges
>still apply."
>Family Member: "Maybe, you should turn it over to collections."
>Citibank: "Since it is two months past due, it already has been."
>Family Member : So, what will they do when they find out she is dead?"
>Citibank: "Either report her account to frauds division or report her to
>the credit bureau, maybe both!"
>Family Member: "Do you think God will be mad at her?" (I really liked this
>part!!!!)
>Citibank: "Excuse me?"
>Family Member: "Did you just get what I was telling you - the part about
>her being dead?"
>Citibank: "Sir, you'll have to speak to my supervisor." (Duh!) Supervisor
>gets on the phone: Family Member: "I'm calling to tell you, she died in
>January."
>Citibank: "The account was never closed and late fees and charges still
>apply." (This must be a phrase taught by the bank!)
>Family Member: "You mean you want to collect from her estate?"
>Citibank: (Stammer) "Are you her lawyer?"
>Family Member: "No, I'm her great nephew."
>(Lawyer info given)
>Citibank: "Could you fax us a certificate of death?"
>Family Member: "Sure." (Fax number is given)
>After they get the fax:
>Citibank: "Our system just isn't setup for death. I don't know what more I
>can do to help."
>Family Member: "Well, if you figure it out, great! If not, you could just
>keep billing her. I don't think she will care."
>Citibank: "Well, the late fees and charges do still apply." (What is wrong
>with these people?!?)
>Family Member: "Would you like her new billing address?"
>Citibank: "That might help."
>Family Member: " Odessa Memorial Cemetery , Highway 129, Plot Number 69."
>Citibank: "Sir, that's a cemetery!"
>Family Member: "What do you do with dead people on your planet?

but who can beat the TMNUT customer services!