>Citibank --customer service!
>This is hilarious!!! .
>Be sure and cancel your credit cards before you die.
>This is so priceless, and so easy to see happening, customer service being
>what it is today. Anyone who has dealt with an estate will agree with
>this.
>A lady died this past January, and Citibank billed her for February and
>March for their annual service charges on her credit card, and added late
>fees and interest on the monthly charge. The balance had been $0.00, now
>somewhere around $60.00. A family member placed a call to Citibank.
>Here is the exchange:
>Family Member: "I am calling to tell you she died in January."
>Citibank: "The account was never closed and the late fees and charges
>still apply."
>Family Member: "Maybe, you should turn it over to collections."
>Citibank: "Since it is two months past due, it already has been."
>Family Member : So, what will they do when they find out she is dead?"
>Citibank: "Either report her account to frauds division or report her to
>the credit bureau, maybe both!"
>Family Member: "Do you think God will be mad at her?" (I really liked this
>part!!!!)
>Citibank: "Excuse me?"
>Family Member: "Did you just get what I was telling you - the part about
>her being dead?"
>Citibank: "Sir, you'll have to speak to my supervisor." (Duh!) Supervisor
>gets on the phone: Family Member: "I'm calling to tell you, she died in
>January."
>Citibank: "The account was never closed and late fees and charges still
>apply." (This must be a phrase taught by the bank!)
>Family Member: "You mean you want to collect from her estate?"
>Citibank: (Stammer) "Are you her lawyer?"
>Family Member: "No, I'm her great nephew."
>(Lawyer info given)
>Citibank: "Could you fax us a certificate of death?"
>Family Member: "Sure." (Fax number is given)
>After they get the fax:
>Citibank: "Our system just isn't setup for death. I don't know what more I
>can do to help."
>Family Member: "Well, if you figure it out, great! If not, you could just
>keep billing her. I don't think she will care."
>Citibank: "Well, the late fees and charges do still apply." (What is wrong
>with these people?!?)
>Family Member: "Would you like her new billing address?"
>Citibank: "That might help."
>Family Member: " Odessa Memorial Cemetery , Highway 129, Plot Number 69."
>Citibank: "Sir, that's a cemetery!"
>Family Member: "What do you do with dead people on your planet?

Not funny..........

hemm....is this real or just joke?

i doubt it really happened..

that was very funny

i think you spend too much time laughing at dumb jokes that does not require you to work your brain out

Neah.....its not funny at all.

that was funny, mean but funny.

its funny to me!

the last part is really great...

"Would you like her new billing address?"

"That might help" <<< LMAO

hahahaha.... stupid ofiser.... they can call up debt collectors (ah lung) to collect oso mar... hahaha...

i thok only malaysian bank got that retarded

dull conversation...not really funny...:sad:
izzit dey really charged on the dead's???

i tink its funny
some cso really plain dumb only know how to read the script provided
like those from some broadband helpdesk

Funny, but not worth to laugh.

sounds funny for me.. let the bank go after the death people la..

Haha funny but playing a fool of a dead person is a big no-no...

that why Customer service suxxor.. Cos they work by the book. If a problem isnt address in the book then they all blur already.

The funny part is when the family member provide the new billing address to the Citibank customer service.

===
>Family Member: "Well, if you figure it out, great! If not, you could just
>keep billing her. I don't think she will care."
>Citibank: "Well, the late fees and charges do still apply." (What is wrong
>with these people?!?)
>Family Member: "Would you like her new billing address?"
>Citibank: "That might help."
>Family Member: " Odessa Memorial Cemetery , Highway 129, Plot Number 69."
>Citibank: "Sir, that's a cemetery!"
>Family Member: "What do you do with dead people on your planet?
===

but who can beat the TMNUT customer services!