Hi Sifus.
My MSI GT72 2QD have an issue of sudden full shutdown whenever I run games. It's like fully no power at all. I have to switch off power from the wall socket and turn it back on, in order to be able to restart the laptop.

Some details:
1. the shutdown can happen anytime between 2mins to 5mins of running games, with or without being plugged to power.
2. Temp for GPU when this happens is below 65C. CPU is about 50C.
3. If I'm not running games, the laptop behaves normally.
4. I tried using heavenmark, which also causes the shutdown issue.

I have attached the MSI Afterburner log. Not sure if you can point me to some clues for a fix. The laptop is out of warranty, and MSI official support requires about 2-3 days to diagnose and up to 14 days to order parts, which is a bummer. Hope you can point me to the right direction.

Seems like a GPU hardware issue. Best resolution is to send it in for service.

I would say most likely overheating issue or power adapter faulty means it can't draw high power from the wall to supply to your laptop when you are running high load. Take to laptop service shop for further checking.

Sounds weird, I would suggest try unstall/upgrade the driver for your graphic card, if it is not the overheating problem.

cpu and gpu is not overheating, i would say its the vrm overheating triggering the thermal protection measures

also ts does the laptop just kaput and black screen? or got blue screen?

Total power off. Can't start unless I unplug the power cord from the wall socket and then plug it back in.

Thanks a lot for the quick replies, guys.

Yeah agree on that, so i would say assume it is overheating.

seem like issue related to power delivery, i advise you take back to msi official store

or if you want to do more digging you could install hwmonitor, run some stress tests then check the voltage/ wattage figures, and possibly the vrm temps

Probably temperature too high? Vendalition need improve probably.

If it's VRM issue, does that mean changing the graphics card will help?

Is mostly overheat.

you try to monitor the temperature when you running 3D program like games, benchmark program.

If it is power brick issue like above said. you will see this behavior which is when you run the 3D program it can't perform up to the GPU standard. That is due to the GPU need to draw more current from the power brick but the power brick didn't deliver enough. And then after a while the power brick will failure due to the high current draw.

pm me if want sell it off tq

Use latest Help Desk to export the system info and post the text information in here.


I also would suggest checking those with AC mode. Because the problem might cause by your old battery which couldn’t provide enough power with heavy loading task.

Thanks for helping. Here are the details:

------------------
System Information
------------------
Serial Number: 9S7178131672ZEB000022
Product Name: GT72 2QD
OS: Microsoft Windows 10 Home Single Language 64-bit Ver.1709(OS build 16299.15.amd64fre.rs3_release.170928-1534)
Windows Product Key: 6F4BT
HDI Build: non-OEM
BIOS Version: E1781IMS.110
BIOS Release Date: 2015/07/23
EC Version: 1781EMS1 Ver5.12, 05/06/2015
CPU: Intel® Core™ i7-4720HQ CPU @ 2.60GHz
Memory: 8192 MB @ 800 MHz
- 8192 MB, DDR3-1600, Kingston MSI16D3LS1KBG/8G
Graphics: NVIDIA GeForce GTX 970M, 3072 MB
VBIOS Version: 84.04.22.00.08,3145728
Drive: HDD, HGST HTS721010A9E630, 931.51 GB
Network: Killer E2200 Gigabit Ethernet Controller
Network: Killer Wireless-n/a/ac 1525 Wireless Network Adapter
Network: Bluetooth Device (Personal Area Network)
SHIFT mode: None
Power Plan: Power Scheme GUID: 381b4222-f694-41f0-9685-ff5bb260df2e (Balanced)

---------------------
Programs and Features
---------------------
Synaptics Pointing Device Driver , 19.3.4.184 ,
Nahimic 2 Audio Driver , 2.3.2001 , 20171113
NVIDIA Control Panel 388.13 , 388.13 , 20171113
NVIDIA GeForce Experience 3.10.0.95 , 3.10.0.95 , 20171113
NVIDIA Update 29.1.0.0 , 29.1.0.0 , 20171113
NVIDIA SHIELD Streaming , 7.1.0402 , 20171113
NVIDIA Install Application , 2.1002.259.2253 , 20171113
NVIDIA Backend , 29.1.0.0 , 20171113
NVIDIA Container , 1.8 , 20171113
NVIDIA TelemetryApi helper for NvContainer , 1.8 , 20171113
NVIDIA LocalSystem Container , 1.8 , 20171113
NVIDIA Message Bus for NvContainer , 1.8 , 20171113
NVIDIA NetworkService Container , 1.8 , 20171113
NVIDIA Session Container , 1.8 , 20171113
NVIDIA User Container , 1.8 , 20171113
NVIDIA Display Container , 1.2 , 20171113
NVIDIA Display Container LS , 1.2 , 20171113
NVIDIA Display Watchdog Plugin , 1.2 , 20171113
NVIDIA Display Session Container , 1.2 , 20171113
NVIDIA NodeJS , 3.10.0.95 , 20171113
NVIDIA Watchdog Plugin for NvContainer , 1.8 , 20171113
NVIDIA Telemetry Client , 7.8.8.0 , 20171113
NVIDIA Telemetry Container , 7.8.8.0 , 20171113
NVIDIA Virtual Host Controller , 2.02.0.5 , 20171113
NVIDIA ShadowPlay 3.10.0.95 , 3.10.0.95 , 20171113
NVIDIA SHIELD Wireless Controller Driver , 3.10.0.95 , 20171113
NVIDIA Update Core , 29.1.0.0 , 20171113
NVIDIA Virtual Audio 4.02.2 , 4.02.2 , 20171113
MSI Afterburner 4.2.0 , 4.2.0 ,
Help Desk , 1.0.1707.2501 , 20171114
Dragon Gaming Center , 2.0.1701.0601 , 20171113
Realtek High Definition Audio Driver , 6.0.1.8117 ,
Microsoft OneDrive , 17.3.7076.1026 ,
CPUID HWMonitor 1.33 , 1.33 , 20171113
Microsoft Office 365 - en-us , 16.0.8625.2121 ,
ProductDaemonSetup Install , 2.3.2001 , 20171113
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 , 10.0.40219 , 20171116
AudioLaunchpad Install Configurator , 2.3.2001 , 20171113
UIInstallUpgrade , 2.3.2001 , 20171113
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 , 11.0.61030 , 20171113
CheckDevices Install Configurator , 2.3.2001 , 20171113
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215 , 14.0.24215 , 20171116
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 , 9.0.30729.6161 , 20171114
LauncherSetup Install , 2.3.2001 , 20171113
Office 16 Click-to-Run Licensing Component , 16.0.8625.2121 , 20171113
Office 16 Click-to-Run Extensibility Component 64-bit Registration , 16.0.8625.2121 , 20171113
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005 , 12.0.21005 , 20171113
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005 , 12.0.21005 , 20171113
ProductNS Install Configurator , 2.3.2001 , 20171113
Nvidia Share , 3.10.0.95 , 20171113
SonicMapper Install Configurator , 2.3.2001 , 20171113
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 , 11.0.61030 , 20171113
ApoDispatch Install Configurator , 2.3.2001 , 20171113
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215 , 14.0.24215 , 20171116
Google Chrome , 62.0.3202.89 , 20171113
RivaTuner Statistics Server 6.4.1 , 6.4.1 ,
Steam , 2.10.91.91 ,
Heaven Benchmark version 4.0 , 4.0 , 20171114
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 , 12.0.21005 , 20171113
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 , 11.0.61030.0 ,
Google Update Helper , 1.3.33.7 , 20171116
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215 , 14.0.24215 , 20171116
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005 , 12.0.21005.1 ,
Office 16 Click-to-Run Extensibility Component , 16.0.8625.2121 , 20171113
Office 16 Click-to-Run Localization Component , 16.0.8326.2076 , 20171113
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 , 9.0.30729.6161 , 20171114
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 , 11.0.61030 , 20171113
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215 , 14.0.24215 , 20171116
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 , 11.0.61030 , 20171113
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 , 11.0.61030.0 ,
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 , 12.0.21005.1 ,
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215 , 14.0.24215.1 ,
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 , 14.0.24215.1 ,
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 , 10.0.40219 , 20171116
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 , 12.0.21005 , 20171113

---------------------
Windows Hotfix
---------------------
KB4048951 , Security Update , KB4049179 , Security Update , 20171211
KB4051613 , Update , KB4048955 , Security Update ,
-------------
OS Activation
-------------

Name: Windows®, CoreSingleLanguage edition
Description: Windows® Operating System, RETAIL channel
Partial Product Key: 6F4BT
License Status: Licensed

I have same problem too with my laptop shutting down for no reason when on AC charger mode when under load. It turned out that it's the deteriorated battery that's the culprit when attached to laptop together with AC charger.

I don't think it's the overheat issue since gaming laptop have higher temperature threshold and can withstand internal temperature of 80-90C just fine. One thing I will suggest is when plugging AC charger to laptop, detach the battery and play games on laptop in AC-only mode.

And battery replacement maybe.

This post has been edited by sonicstream: Nov 17 2017, 01:26 PM

Wow. You're right! Seems to be ok so far after disconnecting the battery.

Quick update. Shutdowns still happening but at longer intervals after disconnecting battery. Looking at 20 to 30 mins.

then try another charger, seems like power delivery issue

I would place my bet on your power brick as well. If you have a friend or anyone that has a universal power brick, borrow it and test it out.

Happens all the time to gaming laptops and is no cause for alarm... yet. If power is not the issue, then you may have something to worry about.

Thanks for the tip. Will check on this tomorrow and update. Out of curiosity, if power brick is the issue, won't the laptop run on battery first before powering off? My experience is that it'll run on battery for about 10 secs before powering off completely. Battery is still above 90 percent at all times. And it's a new battery.

you are right too, then again, its worth diagnosing the cheaper possibility and eliminate them until all options are exhausted. If its the VRM as suggested by fellow forumers, its gonna be a pain...

Tried on a different power brick at an MSI shop. Same problem. I guess this is a motherboard issue already. Oh well.

thats really unfortunate bro... what fault did the technical staff pointed out?

Just mentioned potentially motherboard. Need more time to diagnose. But I'm uncomfortable to leave my laptop overnight. Probably gonna repurpose it to non gaming laptop.

i know how you feel... i don't feel good leaving my laptop even at official service centers. Perhaps you can move out your data first and just leave a blank OS there for them to take a look.

It might be laptop overheated?

OP

Did you get a result from this post. I have the same make and model of your post and my laptop has just started doing the same thing. I'm now currently going through MSI support UK.

Were you able to resolve the issue?

Thanks

Hi there! No. Support for MSI is pretty poor. They have to inspect, then request for parts from overseas. Whole process will take weeks.

I've since switched to HP gaming laptop.

Which HP model you use for gaming?

What about that MSI laptop then?

HP Inspiron 15 7000. At least they promise premium customer service.

My MSI currently I'm using for basic use. The mobo seems to be ok as long as I'm not running games. I think just a matter of time before it goes kaput for good.

Since you already have a new laptop for gaming, if the msi laptop still under warranty why not sent for warranty to fix it?

I need to ask, did you ever try underclock and undervolt the gpu to see if it is stable?

No. I did not. That's too technical for an uncle like me. All I've tried is change the battery and manually clean the fans and remove and stick back heat sinks with new compound.

And it's already not under warranty.

MSI Have mugged me of too. Mine was out of warranty and they wanted me to send in the Poland from the UK paying €100 for the privilege. I asked a few pressing questions and it turns out the MoBo and graphics are no longer supported, so even if I'd sent it, they wouldn't have been able to fix it. If I can get it fixed it'll be the last MSI product I ever buy.

I taking it to a local repair shop to see what they can do. If I get it repaired, I'll keep you apprised.

Wow. Good luck! Hope things will work out.

What! If they dont have to stock anymore, what for they ask you to sent the laptop over to them? What can they do about it?