BAHAYA JANGAN TERPEDAYA DENGAN TAWARAN PROMOSI DARI TRUE FITNESS!
"Few times both of us "me and my friend" <don't know how they ot our number > received calls from True Fitness Club telling that there is a free trial given to us and we can go there anytime and experienced the facilities if interested we can be a member. So after numerous call received we made our mind to give a try.

The first day we went, we were not even given a chance to try first but were almost forced to sign up by their people. We also blindly signup, because the main reason they said we can terminate at any time. We don't know how to put this, rather a difficult position for us to get an appointment letter/ job posting in Penang, which we have to shift from Selangor to Penang. So we have given the letter to the Fitness Club in PJ to clearly express our situation and to terminate our membership.

That's the problem started where, they delay and delayed the termination process and we realizes that they proceed to charged our credit card even after we tendered our letter and even after attaching the appointment letter.

Every time we come down to KL just to settle this issue, we met the officers who promised to look into this matter but never return to us neither gave us any feedback. Believed it or not, they dragging until now and successfully charged us in auto debit for 6 months.

Even though we begged the bank they also never listen to us, they require the bank to come forward. We loss the job just because we have to go up and down to the above said Fitness Club but they were not considerate at all to charges us for a services which was never tendered at the first place.

We even when to the extent blocking the credit card, but they have never given up, they sent us a legal notice and summon letter to appear in court for the rest amount. What an injustice, please help us.

SUMBER :http://www.nccc.org.my/v2/index.php/...ms-is-alarming

I was at TF Taipan today, enquiring on their membership.
I was interested to join TF albeit being off my normal route. I was formerly with FF.

The first membership consultant (cute & fit chinese girl) was really nice, till the point:

1) she won't let me have the paper where she penned all the details of the membership plan. the paper was p&c, but, i asked for a copy of the membership plans she was explaining. wanting to view it also have to play tarik tali (paper). i'm annoyed, but still patiently discussing.
2) having no choice but to mentally remember all the membership plans she explained, i wanted to leave, go for lunch, think about it first. i most definitely am not going to sign up on my first visit. but as i was trying to excuse myself nicely, she became pushy, she said, "why you want to make it so hard, 1 step make it into 5 step?". By now, i'm really not in the mood, is this how they treat their potential member? I would not let myself being pushed. I made my exit.

went for lunch... during lunch, i reached a decision. i needed to try it out 1st.
it is not on my route.
i know there's a 5 yr anniversary promotion, and the 7 day trial.
At least, that's what i read on the net.
So, a trial for a week would do me just nice, after a week, i'd know whether it is bearable or not.
Despite not feeling very keen on it, i went into TF and asked again, specifically saying i just want the trial.

out came another consultant (malay guy, tall and slightly chubby, looking somewhat out of place in a gym). i thought, this might be nicer, and i couldn't be more wrong:

1) he went on explaining the whole thing again. despite i explained that i have just been there, and i know the rates and all. and i just want to get the trial so that i can see whether going way off my route is workable or not.
2) i patiently waited for him to finish his marketing. told him the reason why i needed the trial again. he said, "tak bole la macam ni, kalau u nak fit, u kena la committed". he kept on saying things like that... trying to make me feel like i'm so fat that i really need to join immediately and be committed (probably trying to pummel my self esteem by repeating it over and over again so that he can sell me more years). while he was trying to bludgeon my self esteem, i couldn't help thinking, man, u could use some workout too.
3) finally, when i was adamant that i'm still just going to go for the rm55 promo or trial and see how it's going to be, he said, it's only valid when u sign on as a member now. i'm getting annoyed again. why would i want to request for trials if i have already signed on?
4) so, down to my last straw i asked how about the 7 days trial. he just stood there glaring, shaking his head, saying no. so i made my exit for the second time.
I would say, u'd deal with the management/sales rarely. so u might be able to close an eye to that, but, they will indefinitely make it or break it. imagine having problems with your membership, and these are the ppl that will not hear your concern.
I would also say that, u'd need trials before signing. a week is a good time to reflect whether u should make the investment. but they wouldn't let me, despite the advertisement on their website. isn't that "false/misrepresentation"?

my review/conclusion:
1) equipment and space is impressive
2) location is not so good, for me, not sure whether i can work it out. no chance to try.
3) staff is definitely BAD (especially the malay guy). the chinese gal just need some more experience, pushing is not the only mode. both failed, him terribly. hiring and training staff like that reflects poorly on management too. are they too blinded by commi$$ion$ that they chose not to listen and not even trying to give better service. as sales ppl, they did not listen, and did not try to offer solution. i was in sales too, once. management will always try to push you to push... but, some ppl will buy when u give them time to consider. knowing a potential member has done his homework, has contacts. all she had to do was to offer me a trial, had she done that, the story would probably turned out differently, and better for all.
4) i will still consider it, after closing an eye. if i do sign on, it will either be with the chinese girl, or some one else. they do sales, they have to be a bit pushy, but, there's a line when push become shove. maybe i was not in the mood to entertain their "pushiness", or maybe they just pushed the wrong buttons and it became shove. but, i'm definitely not going to sign on for long term contracts without first being able to try it out.
5) i think majority of the local consumers lack the will to stand up for their rights. When the majority condone being pushed around and simply voice their frustration in the air, the rest will get treated poorly too. Most, now know their rights, but, some simply do not stand up and demands for it.
6) they did not honour the trials as advertised. they tried to FORCE ppl to sign up, then only can get the trials. ethical?



so, they did not use knife to force me to sign up...
and i believe i stood up for my rights...
but, i still can't get the trials...
this is a question of MISREPRESENTATION and ETHICS