My fiance got "conned" by True Spa, we're both True Fitness members. It was before they opened- invited us to have a look, offered packages, the works. My fiance wanted to buy the package although he could see through their marketing plots (He tried to milk them for what's worth too ), because at that time they promised that we could share a package, relax together, etc. and he wants me to relax a little.

He paid cash because he doesn't have a CC. They offered to debit from his Maybank ATM card, but then after a while said that their machine doesn't work, etc. and needed cash straight front. Nevermind, my fiance paid. Got a Lazo Diamond freshwater pearl bracelet as a free gift though (Although was promised a necklace by the consultant but they said they were out of stock. Yeah right)

After they opened my fiance called to book an appointment for the both of us- and he was told that they only accepted women, which was not what they promised us earlier and not the point of getting the package. My fiance was pissed (The deal was under his name and the consultant arranged for both of us to share), complained to them, etc. until they agreed to refund. When signing the refund form they tried to change the name to me, but we refused as it's not why we signed up in the first place.

The person in charge told us it would take 2-3 weeks, but my fiance waited for 3. He called them up to ask about the progress, she said she never said 2-3 weeks, but a month. My fiance once again complained and shouted, and in 3 days finally received the cheque.

They're really unethical.