Just came to know that, for Bonuslink card foreign currencies done via online transactions are not entitled for 10X points...

Paypal, paid in foreign currencies.

Just wanted to share my experience with Ambank. Recently my Ambank Bonuslink card was charged with RM550 of annual fee, so I made a call and request for the waiver. The CS told me that I did not swipe 12x per annum hence I was charged with the fee, then he said he try to appeal to the management for the waiver and will call me back in 2 days.

2 days later he said, unfortunately the waiver was rejected and I have to pay RM550 to continue to use the card. So gladly, I told him to terminate the card because I do not want to pay for the annual fee. He said cannot terminate, I have to settle all the RM550 outstanding then only can terminate (WTF?). So I said nevermind, hung up the call...

Immediately I call again to Ambank and request the CS to terminate this card. The CS said OK, she will assist for the termination and reverse the RM550. Today I received a call from their retention team and she very happy to waive the RM550 for me and asked me to keep the card, further more offer me 12 months 0% BT. Hahaha

Conclusion is, some CS don't know what they are talking about...

This post has been edited by tAmp0i: Jun 12 2023, 06:30 PM