Jul 8 2018, 05:42 PM
QUOTE(christcwl9 @ Jun 21 2018, 11:28 AM)
My May cash rebate (rebate for transactions in April 2018) was calculated based on all the trasactions from 1st APril to 30 April. I counter checked and verified it together with Customer service, thats why i am convinced that the cash rebate is really calculated this way.
However, in my latest statement received, and when i calculate it using the above way, i couldnt get what i entitled for. So i call again, and this time the new Customer Service agent named Aideel recalculate and show me how the cash rebate i received this month is calculated. Surprisingly, it is based on statement cycle (the cash rebate from 15 April to 15 May only). I was like
See how funny they are? Their system even calculate the cash rebate (they claimed it is automatically calculated by computer) DIFFERENTLY !!!
p/s just to let u all know JomPay doesnt count as online transaction
send email to them and get their written reply. once you found discrepancy, use back the same email to question them. get back what you deserved.However, in my latest statement received, and when i calculate it using the above way, i couldnt get what i entitled for. So i call again, and this time the new Customer Service agent named Aideel recalculate and show me how the cash rebate i received this month is calculated. Surprisingly, it is based on statement cycle (the cash rebate from 15 April to 15 May only). I was like
See how funny they are? Their system even calculate the cash rebate (they claimed it is automatically calculated by computer) DIFFERENTLY !!!
p/s just to let u all know JomPay doesnt count as online transaction
It works on all banks. They will have no choice but to honour their written reply
This post has been edited by nothingz: Jul 8 2018, 05:43 PM
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