It seems the process will be faster only after April 1, my buyer was telling me that a new system will be implemented then and currently no applications can go through.

Any idea if this is the reason it will be faster?

They bought at 850k the house 15 years ago. Sold at 1.44M in lelong. 1st auction at 2.4M.
Well at this property segment, it is completely normal. Yes, make sense this lelong transacted price + owner still staying unit.
After paying for 15 years, loan amount left 800k? Sold at 1.44M. Deduct all cost 100k maybe? They still got surplus money out of this auction. Take and find another house back at kampung to settle down.

Actually 9 out of 10 owner with house kena lelong will give the same reason that they did not know it. Bank did not inform. Salah rumah. Salah bank. Is the usual reason given.
Bank is not "along" unregistered company. Bank cannot simply lelong or komplot with the buyer. Got legal process bank need to follow, obtain court order, etc. Yes part of the process is informing via snail mail.
1st auction will be at bank valuation (or just slightly below), done by the bank appointed valuer. Every time no taker, the price will drop 10% and re-auction at next round. For this unit, of course already dropped price many rounds.

Okay found the house: https://www.lelongtips.com.my/property/5518...r-for-RM1440000

Previous Auction(s) for this property
Auction Date  Price
9. 2018-08-13  RM1,440,000.00 - finally got ppl willing to buy! congrats!
8. 2018-05-02  RM1,440,000.00 - no bidder. price maintain. bank decided not to drop price.
7. 2017-12-18  RM1,600,000.00 - still no bidder.
6. 2017-11-13  RM1,600,000.00 - no bidder. bank decided not to drop price.
5. 2017-08-09  RM1,749,600.00
4. 2017-05-09  RM1,944,000.00
3.
2.
1st auction at 2.4M in 2016.

After 9 rounds of auction since 2016. Takkan still dont know or not aware of house kena lelong. Even the bank decided to maintain price at 1.6M for 2 rounds and 1.44M for 2 rounds.
Once they missed their payment. The effective interest rate wont remain the same anymore. From 4% can go up to 10+%.