Lazada Discussion V22 | #MYCyberSCAM, lalalaxx.com | pricecampers.com 
Oct 23 2017, 06:25 PM
QUOTE(Jason_16 @ Oct 23 2017, 05:59 PM)
1. Made payment thru public bank online, payment was successful. At first the order id is still available, however after an hour the order went invalid and was missing from my order list.
2. Contacted cs since Saturday, email replies were auto-generated notifications. Calls were not being picked up. Live Chat is not working today.
3. No choice, and I'm sick of waiting. Hence, lodged a KPDNKK online report.
That item was intended to be a gift for my friend on his birthday. Now, he is not going to get it on time
I know the item is not pricey, but it is the matter of customer's trust and confidence. First time facing such problem, Lazada has always proven to be trustworthy and reliable previously.
Same shit happen to me and at the time it was a successful purcahse and i manage to key in my Air Asia BigID and i use Public Bank debit banking somemore2. Contacted cs since Saturday, email replies were auto-generated notifications. Calls were not being picked up. Live Chat is not working today.
3. No choice, and I'm sick of waiting. Hence, lodged a KPDNKK online report.
That item was intended to be a gift for my friend on his birthday. Now, he is not going to get it on time
I know the item is not pricey, but it is the matter of customer's trust and confidence. First time facing such problem, Lazada has always proven to be trustworthy and reliable previously.
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QUOTE
Pertaining your purchased bearing Order Number : 328278791 please be informed that this order is invalid. Consequently, neither confirmation nor cancellation notification of the purchase sent due to the order was never processed/verified in the first place. Though the transaction wasn't successful due to reasons such as exceeding processing time employ by payment gateway. However, the respective bank has approved the amount to be debited from your account for the intended purchase.
Please furnish us with bank details, for us to process your refund.
(Mandatory Information Required)
Account Holder :
Bank Name :
Account Number :
(CIMB customers, please provide your 10 digit new account number.)
Please allow 1 to 2 working days for our finance department to process your refund. Once your refund has been processed we'll notify you via e-mail of your refund status. It will take 3 - 5 business days for you to receive the refund depending on your bank policies.
As part of our customer service assistance, you may get back through this email for any needed help and we will be glad to further assist you. For further information on refunds, visit: http://www.lazada.com.my/helpcenter/return...-faq-refund-ans Thank you for shopping at Lazada Malaysia.
Please furnish us with bank details, for us to process your refund.
(Mandatory Information Required)
Account Holder :
Bank Name :
Account Number :
(CIMB customers, please provide your 10 digit new account number.)
Please allow 1 to 2 working days for our finance department to process your refund. Once your refund has been processed we'll notify you via e-mail of your refund status. It will take 3 - 5 business days for you to receive the refund depending on your bank policies.
As part of our customer service assistance, you may get back through this email for any needed help and we will be glad to further assist you. For further information on refunds, visit: http://www.lazada.com.my/helpcenter/return...-faq-refund-ans Thank you for shopping at Lazada Malaysia.
Can i complain KPDNKK too ?
This post has been edited by cofin: Oct 23 2017, 06:25 PM
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