Many of you don't realize that the driver was not only wasting 5 mins of his waiting time after he canceled the trip. He could have driven 5 mins or more to reach the pick up point...so the total of time wasted could be 10 mins or more.

this brian chong kind of attitude is the one i hate most... why can't you book when you arrive? why must you book when you are still in the train? there are places that you just can't park your car and wait. example like station lrt asia jaya and sunway pyramid, once you miss it, you have to make a big turn and not to mention about the traffic jam. in this case i would definitely cancel the ride. yes, as you said it's easy for you to rebook but do you know that you are affecting our cancellation rate which in a way affecting our incentive?