Same as here. Recently their service damn sucks. My parents both sim card waiting for port in almost one month still not working.

Stupid Ookyo keep giving me the missing base plan issue on the last active day of my monthly data plan, and the stupid CS never respond on time and have to waste my remaining data quota and the hassle of cannot surf the net and use other apps beside the 4 chosen unlimited apps, already lodge MCMC report for this.

Same here. Now missing base plan on the last active day of my monthly data plan too. Feedback through fuzzy. But haven't got a reply yet. I'd auto-renew enabled. Not sure what to do now.

Then, what about the double charge?

Noted. Thanks.

They have replied me through Fuzzy but still waiting for them to sort out problem.

BTW, you sounded so much like you are in FTZ. I maybe wrong ... but, factory with only Maxis line sounds so familiar.   

@leongsem @laihuhng

Do raise a support ticket to demand for compensation due to missing base plan and not getting prompt response after filed to customer support.

For my case I get RM6 credit as waiver.

Anyway my MCMC report not getting process yet.

Today I lost my base plan. Omg...what should I do? I post this from Facebook app.

sorry to ask, heard from the industry insider, is ookyo will be closing down and the users will be migrate to hotlink or any other plans?

imo, reliable. But the time will tell.

been using this almost a year
why the coverage so sluggish in n9?
in seremban 1 -3 bar only
mostly 1 bar with 4g
loading youtube sometime ok, but now cannot event load the video

and last month got problem for auto debit renew,
send customer service twice about the prob. no response..maybe raya?
then my plan expired, then after 3 days on grace mode  i manually renew using maxis pay

then they successfully deduct my account on next day
2x payment? wth

like this i will looking other telco
last time celcom is far better in reception. just their data plan sucks

Sorry for my shortform
Its actually for negeri sembilan XD
And im using note 5
Maybe phone problem.
Now my line still at 1 bar. Line not stable.

But the payment issue really upset me
Maybe ill go for manual mode

Anyone tried performing top up to ookyo wallet ? I tried using online banking and C.C but no result. Money paid but ookyo wallet shows up nothing. Been contacting support back and forth and all they replied is their damn useless "relevant team" is looking into it. It's been already a week. What should I do next ? Ookyo support is like talking to a bot only

Meaning i need to go store and purchase hotlink reload to top up into my ookyo wallet ?
That's bad. I mean I want the convenience of reloading thru the app but it's not doing so. Its their problem which they need to fix

I received call from Ookyo customer service after complain their Baseplan missing.

She told me probably will be problem until end of the year. She ask me to change to manual payment

i wondering anyone else have this issue, this been happen to me at least 3 times:

say my plan validity is from 1st - 31st Aug,
which mean on the 31st my plan still active and it expired at 1st Sep 12:00AM,
but on 31st this day, i do not have my internet quota anymore (normal data and the 4 active app), i can only able to use very slow data on this whole day. while my app will show this (see photo).

i have tried use the auto payment, i have also tried not to use auto payment,
end up still same, i will get this shit everytime its getting renew.

Currently all line down..masix..hotlink..ookyo..

No call..
No data..

Time to report SKMM..

Same here from KL. Down since 1.30PM. Stewwwwpiddddddd Ookyo! Yallllll laaaaaa