I had very bad experience with Freshtel. (WORSE THAN TM NET) The network is consistently not stable sometimes even dropped to 1mbps when my scubscription was 30mbps.

This lady named Cavy from customer service hang up my phone when i was complaining about their poor network and after sales service. Seriously? And telling me that complain to sales person is no use and they have no any record of my feedback in the past. Wow, very good taichi skill.

I wouldn't recommend Freshtel to be your internet provider because if you sign up today, next month they will have better promotion and says that you're not entitled because you're tied to previous contract. Their package is inconsistent which depends on areas and competitive levels, different price every month (normally they'll lower the price down after few months when sales is bad and the early subscribers will not enjoy this benefit, very unprofessional.

I'm terminating Freshtel end of this month, ending my nightmare which lasts for months. Deposit was RM500 and you have to return the modem and router to them before they refund, cheapskate company.





This post has been edited by pregnantboy: Jan 23 2019, 01:26 PM