Hi Sifus here...

Recently I saw there is one internet service provider name freshtel which they are in Malaysia for 2 years, anyone have used it and share your experience in term of
1. stability
2. support service
3. speed latency ( I mean if stated 30mbps is it lower than that or lagging?_)

http://www.freshtel.my/

Ah sorry looks like wrong categories... admin please remove it.....

after 2 years baru know it from lowyat? mcm gg jer.

Never heard of this provider before...

Website also look suspicious. But they have good offer except for deposit

If it's too good to be true, it's likely to be scam. Try to Google it, but no mention of it anywhere. But RM98 for 10mbs unlimited is a steal though. Hmmm

check facebook post dont think this is telco company.

Deposit is rm500
It crazy

more expensive than tnb

I recently moved into my new condo and Freshtel has some sort of promo for the residents (1 year of 10 Mbps Internet for free, only need to pay RM 500 deposit). They seems like a pretty small company and they prefer to communicate via FB. I saw that there's another project by my condo's developer which also has the same partnership - but before moving in I also never heard of Freshtel. Before I signed up with them, I did check out their website which looks kinda dodgy...but 1 year of free Internet is a pretty good deal so I decided to try them out.

1. Been using it for a week, no issues so far.
2. As mentioned above, they advised to communicate with them via FB but not issues so far so I can't comment on this
3. They supplied a pretty standard TP-Link router, did a Speedtest and it seems to check out.

And yes, the deposit is RM 500 ... if it wasn't for the 1 year promo deal I also wouldn't have considered them as there's a lot of more established ISPs.

Can i know which is your condo?
I wasn't offered this package by Freshtel

Rgds, Ken

After one year ? Monthly pay rmxxx?
What is the t n c ?
The contract auto renew?
Deposit forfeit if cancel within contract period ?

Since you have Xperience using it..
Care to elaborate more in details?

I'm actually interning in Freshtel right now lol, honestly never even heard of them before my uncle introduced me in (hence why Google have me stumbled on this forum). It's a legit ISP.

Infrastructure is solid, other than the few usual hiccups, like when MRT construction cuts our effin' fibre line. But we usually have the backup line running within the hour, a day or 2 at most. Don't bother with the website, it was made by another intern years back, way outdated. Most of the info is on their fb page and insta account. Their biggest client is probably i-City (over 600 customers, even has a dedicated offsite support office there).

Yea, it's a small company, but they definitely seem to have some money to blow. And their weekly meetings are always mainly about customer experience and how to hit TM hard with cheaper pricing. Literally every single customer complaint is brought up in the weekly meetings.

This post has been edited by holynoob: Aug 8 2018, 10:12 AM

any idea about their financial position?
like r they even making profits?
contemplating to subscribe freshtel
78 for 30mbps
unlimited quota

I can't tell you the specifics, but they are backed by bigshot developers and shareholders.

Yes, they are making profits. Actually making pretty decent profits and expanding to dozens of locations within the next few years (mostly new developments).

But right now they are getting another upstream provider in. So expect better stability this year or next year, because currently they only depend on ONE. I really can't tell you anything else about their network because again, trade secrets XD. Just trust me when I say that they are improving and expanding really fast for a such a small startup.

This post has been edited by holynoob: Sep 5 2018, 12:07 PM

Ahhh I see
Great to hear they r at least making money
I bought a new hosue at 16 Sierra (ioi property)
Only Internet provider is freshtel
So yeah gotta take it without worry
Anyway thanks alot

Hi. I served in the Royal Malaysian Navy base in Lumut. I just discovered that FreshTel is the ISP for free Wifi service inside the naval base. I guessed they got a contract with RMN or something.

Once I've attended a meeting in KL HQ, they mentioned something about the budget allocated for this wifi service, which I'd say very very cheap, even TM can't compete. Service is pretty good, except for some office area, covered by wifi coverage, but no connection. I've been told that there are some fibre or main switch problem. But other area the connectivity is good.

I too have never heard of this ISP nor seen any ads about services this ISP is offering to the public. Glad to know it is good company.

Seems like their package haven't updated yet..

But this company belong who?



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customer service is really slow.......