QUOTE(yoonyin @ Dec 12 2018, 11:03 AM)
Hi guys, i have been into AirBNB hosting for 6 months already. Overall the experience for hosting are quite good. Just share my experience with no racist or any offend mean.
My apartment is newly built this year and after i done my unit renovation, successfully rent out to our first locals tenants which stay for 4 months. Everything was good and nice after they check out. Well, the tenant broke some of our coffee cups BUT they manage to do replacement for us. Everything was in good condition.
Second, an foreigner stay for 3 days, well, they don't really take care of our house. Wet towel throwing everywhere (we prepared a laundry bag in our apartment), damaged our double bed frame rack stand as suspect they OVERPOWER doing the "THING" during the stay. Also, they dragged their opened luggage during the stay and left 4-5 hard scratch marks on the floor tile. Apartment in mess condition when check out, sofa and armchair moved out of place, never wash any plate or pot after 3 days stay, just throw at the sink.
Third, a group of local youngsters which stay our apartment over the SPARTAN race event. They leave our house very tidy and neat, not even any dirt stain on our apartment floor/wall even they doing the hardcore SPARTAN race on rainy day.
NOW, the fourth, foreigner staying for a months with small children and now only the 5th day, broke my cup, personally switched our shower head without giving notice. (They really brought their own shower head all the way from their country and replace ours). Complained no hot water from the shower. As my wife go to check the house this morning and water heater running good and nothing wrong with it. The guests are from a country that English is not frequent in use, so they cant really read or understand the signage/or how to use the equipment.
YET, more problem to come i suspect....I really prefer to host local guest instead of foreigner...
can I speculate that the foreigners you mentioned about is either ME or China?
Now lets hear from an Airbnb guests prospective shall we? the places are in klang valley only with price range per night below rm200 to above rm120.
1. if you never hear of IKEA furnitures and accessories, do book one Airbnb in KL. they have showrooms all over Airbnb Malaysia.
2. whats wrong with color taste of Malaysians towards bedding???? almost all (saved for 2 units tastefully done units) are of very colourful bedsheets, pillows and duvats. why cant host just follow color choices of leading good hotels? be natural with light and dark singleton color mixes???
3. most hosts only providing el cheapo towels that you probably can get a set from pasar malam (and needless to say, they are colourful as well).
4. one unit does not provide toilet roll. Come on, I know its certain custom that they don't use toilet roll, but if you are in the biz for all, shouldn't it be provided? how expensive is one roll of toilet roll?
5. one unit only have ONE precise drinking mug in an entire unit. YES, ONE. when asked host upon check out, he said he didn't realise, and of course blame the previous guest for breaking one or two. Hmmm....wonder is there any cleaning before I checked in.
6. few units are having plastic take away utensils (fork, spoon and knife) and they weren't new set either. they have been used and re used previously. one plastic spoon cant even stand the heat of my coffee....bend instantly.
7. most units don't have reading lights next to bed. you have to turn of the main switch in bedroom and slowly walking in the dark to reach yr bed. thanks God there is mobile phone.
8. one unit only have a moveable mirror in bathroom. Yes movable. they bought from ikea (no doubt) and couldn't even bother to nail or affix on wall, just leave it over the basin.
9. one unit still have plastic wrapping sheet on their mattress. when asked if I could remove it, was told that it was there to protect the mattress. WTF, haven't you hear of mattress protector?
10. most units don't have dryers (expected), but some don't even have decent clothes hanger and pegs.
11. one unit doesn't have extra rubbish bin bag. they expect you to just use one bag in a tiny rubbish bin for all your two weeks rubbish. Yes, truly tree hugger.
12. one unit doesn't have microwave. When asked, the host told me she doesn't believe in microwave, its not good for health. I should have checked into a wellness club instead
13. most units come with very bad reception of local tv channels. most of the channels are snowing, and guess what, there aren't any cable TV or internet TV either.
14. one unit MBR doesn't have aircond bcos it was broken and host couldn't bother to fix it and he claimed their guests are fine without. I slept the entire duration in the living hall where there is aircond.
15, only less than 3 units have power plug in bathroom. I seriously dont think many guests use electric toothbrush.
well i can go on and on, but you guys get the idea.
an airbnb is not just to make money for the host, and as host, you should make yr guest feel like they are staying on their own homes. sadly many hosts resource to airbnb as alternate source of providing income without given thoughts of how a person will live in the apartment. some just throw in some soft furnitures, recylcing whatever they dont use in their home to airbnb unit, and most dont even bother to provide extra electrical appliances beside those already provided by developers.
i have my min requirements what are abbsolutely NEED to have. Imagine those units without WIFI, washing machine and secured carpark (and of course aircond).