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 Umobile Fans Club and Enquiries V10, Your Passion Drives Our Unlimited Ideas

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dgboy
post Mar 4 2018, 01:28 PM

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QUOTE(waisang @ Mar 4 2018, 11:29 AM)
How long of the credit balance to stay in the account if the account has turned into the passive status?
*
60 days grace period until line termination.
dgboy
post Mar 4 2018, 03:49 PM

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QUOTE(waisang @ Mar 4 2018, 03:22 PM)
do you mean the credit balance in the account will be burned after 60 days passive period?
*
the number will be deleted and recycled after 60 days

any remaining credit will be lost at the same time
dgboy
post Mar 11 2018, 08:26 AM

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QUOTE(kimgy86 @ Mar 10 2018, 11:34 PM)
hi...would like to about prepaid...
after number expired...how long i need to top up so that number is still mine?
*
60 days after your credit expired.
dgboy
post Mar 14 2018, 07:49 PM

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QUOTE(spreeeee @ Mar 14 2018, 05:51 PM)
how to turn off voicemail? can do it online? or dial special-code? or must call Support?
*
Call 1318, you can do it using the automated IVR service.

You'll need to enter your IC number.
dgboy
post Mar 14 2018, 09:39 PM

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QUOTE(spreeeee @ Mar 14 2018, 08:36 PM)
1318 is IVR?
*
Got d
dgboy
post Mar 17 2018, 11:19 AM

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QUOTE(MGM @ Mar 17 2018, 09:45 AM)
Is there anyway to extend validity by using existing balances in passive mode?
*
No such option currently.
dgboy
post Mar 26 2018, 01:14 PM

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QUOTE(hitch80 @ Mar 26 2018, 11:23 AM)
i am on prepaid...and my UMI package expired since on the 10th this month and I have not subscribed to any new UMI ever since

and i am well aware that my current prepaid balance is around RM60...and after making few calls (estimate almost 30 minutes by now), my balance still remains at 60...is there any new T&C that I missed about umboile prepaid??
*
did you call other UM numbers?

or you have free calling credit leftover from under 30 for 30 promotion??

This post has been edited by dgboy: Mar 26 2018, 01:23 PM
dgboy
post Mar 26 2018, 01:26 PM

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QUOTE(hitch80 @ Mar 26 2018, 01:21 PM)
what is that 30 for 30?? never heard of it before
*
that is internal name

old promo where users that didn't frequently top up were offered incentive of 30/20/5 % free calling credit based on their top up amount.
dgboy
post Mar 26 2018, 07:20 PM

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QUOTE(hitch80 @ Mar 26 2018, 02:46 PM)
the promo still on going now?  Cause I usually topup RM30 due to 30 days validity.  Just that for this month I have not subscribe to UMI.
*
nope, no more offered

they used to offer 30% first time, 20% second time, 5% third and final time
dgboy
post Apr 22 2018, 01:22 PM

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QUOTE(judehow @ Apr 20 2018, 12:35 AM)
So far any  mobile internet offer like for 7 days or 2 days?
*
For 7 days got MB Weekly

1GB plus free morning YouTube (2~10am)

RM9

auto-renews

This post has been edited by dgboy: Apr 22 2018, 01:23 PM
dgboy
post Apr 22 2018, 03:20 PM

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QUOTE(judehow @ Apr 22 2018, 02:48 PM)
Mm.. okay  thx.
*
What kinda options you would like?

I'll feedback to the UM team.
dgboy
post Jul 2 2018, 08:58 PM

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QUOTE(dD_se7en @ Jul 2 2018, 09:37 AM)
if i want to make call from Singapore using umobile, may i know how should i do it. i tried to called using +60, straightaway call ended without being connected.
*
Try using the callback service:

Dial <*120*><00><Country Code><Phone Number># and press dial
Eg. Making a call to Malaysia (03-12345678) - *120*0060312345678# and press DIAL

This post has been edited by dgboy: Jul 2 2018, 09:04 PM
dgboy
post Jul 2 2018, 08:58 PM

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[double posted]

This post has been edited by dgboy: Jul 2 2018, 08:58 PM
dgboy
post Jul 30 2018, 11:32 PM

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QUOTE(MGM @ Jul 30 2018, 07:43 PM)
Can i convert my power prepaid plan with rm30 credit n rm70 credit share to gx30 or  gx50 n what would happen to my credits?
*
gx30 is a prepaid subscription rather than a plan

so you can keep your power plan and use your existing credit to buy gx30
dgboy
post Aug 5 2018, 10:48 AM

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QUOTE(idoblu @ Aug 5 2018, 10:01 AM)
So usage wise, can I use credit share balance for say buying data umi30?
*
You can use for anything except sharing back.

Dial *118*3# option 7 to check balance

Or in the app, open the hamburger menu and scroll down to the wallet icon above logout
dgboy
post Aug 5 2018, 11:19 AM

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QUOTE(wilson1stop @ Aug 5 2018, 10:56 AM)
Can using creditshare for subscribe UMI plan?
*
Yes
dgboy
post Aug 11 2018, 12:00 AM

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QUOTE(sco2016 @ Aug 9 2018, 12:51 PM)
What I meant was while in passive period, can GX30 still be used like UMI?
*
Yes, data service still available in passive mode for gx30.

This post has been edited by dgboy: Aug 11 2018, 12:02 AM
dgboy
post Aug 11 2018, 04:55 PM

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QUOTE(JJKTP @ Aug 11 2018, 03:51 PM)
What do you mean by "GX50 (now RM40)"?
*
It's about U Mobile's online port-in offer.

This post has been edited by dgboy: Aug 11 2018, 04:57 PM
dgboy
post Aug 21 2018, 07:05 PM

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[under construction]

This post has been edited by dgboy: Aug 22 2018, 09:06 PM
dgboy
post Aug 22 2018, 10:50 AM

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QUOTE(uhlaw @ Aug 21 2018, 11:34 PM)
As per CS, Gx50 comes with unlimited calls, those call forwarded to other numbers are free of charge
*
Oh sorry I missed that, unlimited calls. I'm trying to find out through other channels, CS don't always get these things right.


This post has been edited by dgboy: Aug 22 2018, 03:36 PM
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