because the grill the chicken, then left it out on cold. when there's demand from the customer. they reheat from the microwave. That is why you cannot taste the chicken because all the juice has been ooze out from the microwave oven. Most people whom cook will know this.

I have went to a few kenny rogers outlet. service is very very slow. served with cold dishes. even the macaroni with cheese is watery and bland.. seriously its overprice and we're getting substandard food. Its pretty obvious that many would move to nandos. At least the cook the chicken then serve on demand. you still get the freshness of the chicken in every bite. My gripe is the price has increased and there is less choices of side dishes. They've segregated the side dishes to two category with different pricing. sucks... it wasn't like this before. guess they want to milk more money while they still can.