Grab Driver Discussion V3, Info and FAQ
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 Dec 12 2017, 02:16 PM
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#1
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Junior Member
59 posts Joined: Jan 2010 
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Understand drivers are not too happy when they need to wait for the arrival of their passengers at the pick up point and especially when they cancel the booking at the last minute.
Well, what about the driver doing just that to a rider? KNN, I was carrying 2 boxes of docs (weighing more than 10kgs) and walked some 3 minutes out in order not to waste driver's time waiting for me, only to have her cancelled my booking without calling or even messaging me!! I am seriously considering calling the customer support and give her some negative feedback.  |
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Dec 12 2017, 02:46 PM
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#2
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Junior Member
59 posts Joined: Jan 2010
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I absolutely understand drivers' time is money. In all my bookings, I have never once needed any driver to wait for me for more than 1 minute. I understand security guards will chase everyone away unless they see a luxury car, therefore I always do my booking at the lobby.
I was looking at her ETA showing 5 mins, so I waited another 2 mins before walking out to the roadside in order not to trouble her by driving in. When I reached outside and checked her arrival....... QUOTE(yhtan @ Dec 12 2017, 02:27 PM) Before condemning the drivers, did u inform driver via message or call that he might need to wait a while because of heavy documents? Certain places like office building and shopping mall are not allow to stop for long, polis bantuan or security guard will chase driver away due to obstructing traffic. It could be miscommunication for both parties. I hope u understand driver's side as well before u complaining. And why u didn't order when u are ready at lobby?  Drivers lose out petrol and time, imagine one day 10 people wasting average 2-3min waiting on them, that driver could have easily earn extra RM10-20 from that time. We don't earn from cancellation unlike Uber.  |
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