My 2nd day i did same thing. Charged the promo to pasenger. I massage him back and bank into his account. I dont think he will complaint because i bank in already. Anyway that day all my pasenger knows its my 2nd day as grab driver.

This is actually the wrong training grab teach us. It says in the training video or pdf that you only press drop off after passenger get out of car. The problem is after press drop off only then you see the receipt bill list, toll and promo amount. How do i know the promo amount and charge rider before rider drop off? Clearly the trainer never do grab before training 😡. Lesson learned after that incident just press drop off 🤗

Hi all. Lets all become thick face ask for 5star. Then riders will know this rating really imporant to us. My rating also drop already.

I dont know if the riders app shows the same rate meaning as drivers?? Meaning 5star= ok. If rider app shows 4star=ok, Then its not same standard. We sure will lose. How to know which pasenger give us low rating? We dont know. Maybe grab dont like you and purposely lower your rating? Rating and comment of each rider should be seen by driver in history. Then we know which incident and can improve.

I never use rider app before. One day must try.

I belive this is because that place got no internet connection or your app problem. Just close app and restart app. After that can press drop off. If no internet then move to better conection area. Also check if got latest app update before you start. My experience if not update i dont get ping. Mine is iphone.

Sometime you driving pax then no connection. You will auto unavailable. I think this will affect incentive because you dont notice untill drop off time.

If you got offer office job 3-4k will you stop grab full time and take the job? I feel the frustration we drivers facing. Is it worth the money? Dont feel so bad. We are forced to do it for money so taking all the crap comes natural with this job.