hi guys. not sure if this is the right place to ask. but i am asking anyway.

I just had my unifi installation for the RM129 package. And also i connected another phone line to the modem (BTU right) from my wall phone socket for the security alarm.

Currently I can call into my security alarm already. But when I trigger my security alarm, it is not able to call out. Any ideas? Please help. Thank you.

sorry. my alarm system is from a few years back. i dont have anyway to for check for the tone dial. my alarm system is bluguard L-900

This post has been edited by qse150: Jan 8 2018, 08:12 PM

okie, thanks. manage to figured it out myself. not the tone issue. but dont know why both my phone number setting was erased from the alarm systems. it was actually just a wild guess. so i reprogrammed both my hp num via the keypad. re-arm it. and voila. both works. Thanks for the helping me to look into this issue.

Btw, one thing i dont like is i think the call out was kinda late/slow previously it was much faster when using the streamyx line. Anyone having similar issues?

when i reprogram my hp num into the alarm system last night, i just keyed in 016#######. whats ur model number? and how u connect the phone jack? i connect both phone line ( the one connecting from the wall jack to the alarm above in the roof AND my house phone) through TEL1. Had to get an extra connector to be able to connect both jack to TEL1.

Let me know your alarm model number. mine is bluguard L900. should be able to find a manual online. downloaded one last night.