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anyone experience before live chat and been kick by the operator

Mine was upgraded earlier this year from 50 to 100:

Residential Voice
Residential Voice Basic - 1BB
Voice - Do Not Disturb
Standard Offering Allow All
Voice - Call Line Identification Presentation (CLIP)
Voice STD20

HyppTV Residential
neekun@iptv

HyppTV Everywhere
HyppTV Everywhere Plan A (Promo)
HyppTV Free
HDMI Cable
HyppTV Ruby Pack (Promo)
Promo - 1 Month Free HyppTV Premium Channels

Residential High Speed Internet

Promo Discount RM100
Promo Discount Perpetual

I am paying RM251.95 monthly 

I need to call 100 and complaint !

There are few possibilities:
1. 1300 numbers are always chargeable except TM landline 1300 numbers.
2. 1300 numbers are free within STD20 600 minutes, after 600 minutes is chargeable.
3. 1300 numbers are always chargeable. What is the call rate? Flat rate 10sen/minute?

Updated:
If you call from TM line, 100 is free. You could call 100 from non-TM line but it is chargeable. As for me, I have free calls on my mobile plan that excludes 100 as a free number. So I have to call a non-tollfree number as a replacement for 100.

Where and how do you guys check the perpetual discount details? I'm helping my friend to check who just got upgraded to 100Mbps. I check via unifi.com.my portal but couldn't find, so confusing the portal.

UniFi Special Discount Rm50 added.
With that, my RM10 upgrade is complete!

Before


After

This is the timeline & other info of my upgrade. Maybe useful info for others or as a benchmark of TM's (in)competence.

- Did not receive RM10 SMS
- Before: UniFi Thank You Surprise 50mbps (219 + Ruby 30 = 249 less Promo 70 = RM179)
- After: UniFi Pro 100mbps RYE (299 + Ruby 30 + Jumbo 60 = 389 less Promo 150 & Special 50 = RM189)
- Old: Huawei HG850a FE BTU & DIR-615 router
- New: Huawei HG8240 BTU & TPLink C1200

Nov 16: Read about RM10 SMS here.
Nov 17: Called 100 and applied. 7 working days.
Nov 23: Modify Order created (5th working day.) SMS Installation Nov 27.
Nov 24: TM call to confirm Nov 27 afternoon installation.
Nov 26: Modify Order updated to PONR. Internet & Phone down.
Nov 27: Installation day. Morning, received SMS with installer (out of service) number.
Nov 27: 2:30pm Received call from installer, coming at 3:30pm then received SMS saying the same thing.
Nov 27: 3:30pm Installation starts
Nov 27: 5:00pm Speedtest 50mbps not 100mbps. Installer cannot complete install, removed all new equipment & left. Told me to call him when the speed has been upgraded.
Nov 27: 6:00pm Called 100 to report the failed install.
Nov 27: 8:00pm Speed upgraded to 100mbps. Package on unifi.com.my still TQ50.
Nov 28: Billing day. RM256.35. Special discount RM50 is missing. Package still is TQ50. SMS installer to notify him of 100mbps.
Nov 29: Called 100 to report billing error.
Nov 30: Installer called to say he'll come tomorrow.
Dec 01: Public Holiday. Installer no show.
Dec 02: Installer called and came in the afternoon to pass me new BTU & router to be connected by myself. Later TM called to ask if installation was ok.
Dec 02: SMS bill rebated RM60. RM192.75
Dec 04: Installer called for pics of BTU and Router serial number then received SMS Modify Order Complete.
Dec 04: Package is now RYE100 but missing Special RM50. Called 100.
Dec 05: Package updated with Special RM50. Finally ALL DONE.

50>100 , from thankyousurprise or addon rm10 RYE?

like everyone has other choice..eg TIME

This is the timeline & other info of my upgrade. Maybe useful info for others or as a benchmark of TM's (in)competence.

- Did not receive RM10 SMS
- Before: UniFi Thank You Surprise 50mbps (219 + Ruby 30 = 249 less Promo 70 = RM179)
- After: UniFi Pro 100mbps RYE (299 + Ruby 30 + Jumbo 60 = 389 less Promo 150 & Special 50 = RM189)
- Old: Huawei HG850a FE BTU & DIR-615 router
- New: Huawei HG8240 BTU & TPLink C1200

Nov 16: Read about RM10 SMS here.
Nov 17: Called 100 and applied. 7 working days.
Nov 23: Modify Order created (5th working day.) SMS Installation Nov 27.
Nov 24: TM call to confirm Nov 27 afternoon installation.
Nov 26: Modify Order updated to PONR. Internet & Phone down.
Nov 27: Installation day. Morning, received SMS with installer (out of service) number.
Nov 27: 2:30pm Received call from installer, coming at 3:30pm then received SMS saying the same thing.
Nov 27: 3:30pm Installation starts
Nov 27: 5:00pm Speedtest 50mbps not 100mbps. Installer cannot complete install, removed all new equipment & left. Told me to call him when the speed has been upgraded.
Nov 27: 6:00pm Called 100 to report the failed install.
Nov 27: 8:00pm Speed upgraded to 100mbps. Package on unifi.com.my still TQ50.
Nov 28: Billing day. RM256.35. Special discount RM50 is missing. Package still is TQ50. SMS installer to notify him of 100mbps.
Nov 29: Called 100 to report billing error.
Nov 30: Installer called to say he'll come tomorrow.
Dec 01: Public Holiday. Installer no show.
Dec 02: Installer called and came in the afternoon to pass me new BTU & router to be connected by myself. Later TM called to ask if installation was ok.
Dec 02: SMS bill rebated RM60. RM192.75
Dec 04: Installer called for pics of BTU and Router serial number then received SMS Modify Order Complete.
Dec 04: Package is now RYE100 but missing Special RM50. Called 100.
Dec 05: Package updated with Special RM50. Finally ALL DONE.

For those who call 100 for upgrading, how long the order activity get created after you had call?

Mine one 3rd day already still no order appear, but complaint ticket closed already.

TP link c5

My latency have never been single digit....

OMG! Really? Then no point wasting time, i guess i will just forget about this promotion, just to pray i will received the sms before end of the year.

Im ok with the contract actually, i have been using this unifi account 10years, just that as i noticed from this thread the discount should be permanent, and now i got different info from TMpoint saying it is only valid for 2years, i'm getting confuse.

You are so lucky, I started using Unifi 10years ago, started with 5MB>10MB>30MB>50MB, now stuck with 50MB 
Haha, maybe i'm bad luck, every CS i have talked not so kind 

I just checked back my unifi account again.

Now I can see Unifi Special Discount RM 70. If added the previous Promotion Perpetual Discount of Rm 140, I get total discount of RM 210.

Think about 2-3 working days. TM technical come my place around mon evening 6.30pm. On the same day, my package still showing 50Mbps. It only get changed to 100Mbps RYE 2017 campaign on Tues morning. Then the Perpetual Discount RM 140 was updated as well. The unifi special discount only come out this morning or last nite.