Guys, I just receive sms from TM yesterday on unifi upgrade from 30 to 50mbps in Senawang area. Already turn off modem several time as suggested by TM but the speed still not upgraded yet today. Could anyone assist me on this issue? Thank you.

already called 100. Mine still cant resolve the problem after several system reset from their side & modem rest from mine. They will send technician to resolve the problem. Based on the customer service, the technician will cost you RM53 if the problem not from TM side. If your modem problem, you need to buy a new one from technician or if it still under warranty, you can change for free but your contract will be renewed.

New Update!

Technician have come to my house.the problem is the router. It does not supported the 50 mbps speed. For me, replacement of the router is free due to under warranty,but the contract is renewed. The bill for technician,rm53, will be add on the next bil.

Nope,previous i'm using TM router. Grey colour. Now they gave me new one. D-link. Black colour. Don't know anything about router. Haha