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Unifi Official TM UniFi High Speed Broadband Thread V32, Enjoy Your Speed Upgrade

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chikuera
post Oct 25 2017, 12:56 PM

Nora Bagi 4 Stars!!
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749 posts

Joined: Aug 2011
Hi Guys.

Just upgraded to UNIFI Lite yesterday from Streamyx 4Mbps

It hasn't been 24 hours yet but i already face no internet connection problem.

Currently liaising with TMConnect via twitter but the response is quite slow.

So I hope can find the solution here

Basically, there is no internet connection. On the standard TM modem, the 'Auth' and 'Link' light are the only ones that blinking

May I know what's the problem?

Update: TMConnects ask to restart as well as check the cable properly. Since it's a new and freshly install, I think the cable should not be the problem as we didn't touch anything since installation finished at 5 pm yesterday. It was working fine until this morning around 5 am
chikuera
post Oct 26 2017, 03:11 PM

Nora Bagi 4 Stars!!
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Senior Member
749 posts

Joined: Aug 2011
QUOTE(moniqee @ Oct 25 2017, 03:49 PM)
I had almost same problem as yours. Mine - both "Äuth" and "Link" are NOT blinking. I have the Unifi Lite installed early September 2017, works fine for 1 month and suddenly, had the same problem as yours. I have 3 reports on this matter. No connection. First two times, switch off modem, cannot connect back to Unifi Server and the third time today, the Unifi suddenly disconnects by itself and cannot connect back again.

Both TM technicians ( upon 2nd and 3rd report ) mentioned that the cable connection was roughly done.

I suggest you ask the technician/installer to come to your house and recheck the cable from the house ie modem straight to the white TM Box. We cant check because need that TM machine to do the testing or check the ports.

Because the installer did a lousy job.
*
I see..can ask the same installer directly without through TM?
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