Err.. You actually quoted the exact post detailing how to go about it..
As soyusa and others mentioned.. It's pretty standard and should come with Hypptv package like Jumbo Lite.
1... Yes yes.. it's possible.. GO request first.. kacau them.. not once, twice .. Keep at it till die die they refuse then settle for best offering.
2... Yes, if STB is broken outside warranty.. As existing customer, you must pay for it including extra charges for technician to come over and configure as it's your property now. If you'd rather not and want it for "free"? Terminate current plan, return BTU and sign up new reg.. It'll come with fresh equipment.

1) Latest promo is RM199 (ex-gst) for 100Mbps. No contract extension. I took this package last week after unifi call me, upgrade from 50Mbps RM179 (ex-gst)
I dont know whether you can call and ask for it. Since most people is getting calls for this upgrade.

2) For STB, I recall reading on unifi website, you can choose to pay for replacement or 2yrs contract extension. Not both.
I may be wrong, please check on their website

Am in TM right now. So far they didn't want to give me the 100Mbps plan with the same price. And the best they can do is 50Mbps for RM189. I told them if that's d case, I'd rather downgrade and go for Maxis fiber instead.

Now the customer rep is talking to her superior to push my idea of RM189 for 100Mbps. If not, then I'll port out from Unifi then. Loyal customer but no benefit. Haihz.

this, i m puzzled.

u r already paying more than most others... plus, out of contract.

yet they refuse to accommodate...

I'm curious, you asked them to offer you RM189 for 100M??
Why not take RM189 for 50Mbps 1st?

But I think you'll get a call after submitting cancellation.

Dont go that path or u will regret later  haha
Got no choice at the moment.

Why not just ask for RM199 for 100Mbps?
Btw, RM199 100M is new promo, or offered for customer retention.

You know your area is fiber port saturated and you still want to cancel?
You'll regret this after they allocate it to other customer, unifi and maxis share the same port.

I did mine at Taipan, did you go to Taipan?

I filled out the complaint form, and the second day, received a call for discounted rate