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Unifi Official TM UniFi High Speed Broadband Thread V32, Enjoy Your Speed Upgrade

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AlexisStarZ
post Sep 3 2017, 06:02 PM

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just wondering does TM will change the router for free?
already using Unifi since 2012 or 2013, can't remember correctly
right now still using old D Link router provided by them
saw few people post before that new router given by TM is TP Link router
AlexisStarZ
post Sep 3 2017, 09:53 PM

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QUOTE(LostAndFound @ Sep 3 2017, 07:16 PM)
You can request, they will change for free if you renew another 2 year contract.

MAY be more worth it to reapply a new account (free all equipment + warranty + whatever promo they have nowadays). Depends what you're currently paying.
*
lol but if reapply don't think Unifi 10 is still available
yet reapply under same address, don't think it gonna work hmm.gif
*as my current unifi is upgrade from VIP 5, which comes with free call and upload speed is 10mbps
unlike the unifi lite 10mbps whistling.gif



QUOTE(roxx @ Sep 3 2017, 08:07 PM)
If your equipment still in GOOD condition, no changes on the equipment..

Unless if broken and your unifi still under warranty..
*
is working fine, just dislike the router is old
if can change off course better since can save the money laugh.gif
AlexisStarZ
post Oct 20 2017, 06:21 PM

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now unifi 30mbps only available in RM 199?
RM 179 promotion end already right?
AlexisStarZ
post Nov 4 2017, 11:01 PM

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how you guys do online chat with TM?
I tried lots of times, always end up ask me to email them doh.gif
am I doing anything wrong?
and what should I type in ID type? New IC? New NRIC?

user posted image
AlexisStarZ
post Nov 4 2017, 11:24 PM

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QUOTE(fruitie @ Nov 4 2017, 11:05 PM)
Yes, NRIC. New IC and New NRIC, ada apa beza? laugh.gif
*
no difference but I just can't live chat with them
tried using chrome, firefox and microsoft edge all same issue
but left 1 people queue, then show are you in rush, kindly leave your contact details so we can email you sweat.gif
AlexisStarZ
post Nov 5 2017, 01:58 PM

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QUOTE(hurricane21 @ Nov 5 2017, 02:51 AM)
I just leave the ‘ID type’ field blank.
*
still same, ask me to leave my details so they will contact me via email

QUOTE(CutieCompact @ Nov 5 2017, 01:48 PM)
How does their live chat works? im in a queue then suddenly there that message are you in a rush? Let us reach out to you via email.
Am I still in the queue when I got that message? I saw i drop to queue 3 n got that message.
*
I want to know as well
tried all 3 browser in my computer all end up the same thing doh.gif
AlexisStarZ
post Nov 23 2017, 03:36 PM

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QUOTE(soonwai @ Nov 22 2017, 10:21 AM)
TM technicians came 30 mins early this morning. Very nice of them. Changed my old Huawei HG850a BTU to a new HG8240H. No charge whatsoever. Now to get the TM contractors to come over for the RM10 upgrade.

user posted image
The old and the new.

The HG8240H is quite nice, smaller than the HG850a, Has a flat top so you can put things on it without them rolling off like the old one. Wall mountable. Standard 12V PSU.
*
that new modem support fast ethernet ?
btw what the difference between ethernet and fast ethernet?
I just know if plug in the lan cable into modem (Huawei HG850A modem with black colour) I can't get internet access unless plug into router laugh.gif
AlexisStarZ
post Nov 23 2017, 08:24 PM

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QUOTE(soonwai @ Nov 23 2017, 08:11 PM)
Those terms are just the speeds of the Ethernet ports.
FE = Fast Ethernet = 100mbps
GbE or GE = Gigabit Ethernet = 1000mbps

The black Huawei HG850a is FE. It’ll work with Unifi 100 but you lose a little bit of speed. Due to TCP overheads, you may only get 95-97mbps.
*
I see, just wondering does the new modem given by TM, if plug the LAN cable on it can get internet access or not?
as that HG850A plugged in no internet access, else have to buy LAN splitter as my router only got 4 gigabit ethernet port laugh.gif
AlexisStarZ
post Nov 23 2017, 09:31 PM

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QUOTE(soonwai @ Nov 23 2017, 08:32 PM)
Cannot. Have to plug into the router.
*
thanks, then what the point having those port in the BTU hmm.gif

QUOTE(sHawTY @ Nov 23 2017, 09:02 PM)
No
Not splitter. But Ethernet Switch
Gigabit Switch (1Gb/s) is really cheap, you can get 5 ports for less than RM50
https://www.lazada.com.my/tenda-promo-fast-...0-20389930.html
*
wow I really don't know ethernet switch is so cheap
thanks for sharing, later buy it to use it with black friday voucher biggrin.gif

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