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 Oneplus 5 4G+ issue, LTE settings for phone

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TSwytth
post Aug 8 2017, 01:55 PM, updated 7y ago

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Hi Maxis

I bought a new Oneplus 5 phone, and have not been able to get 4G+ anywhere (I am in the Klang valley). Another Maxis user has also reported in the Oneplus 5 forum thread that he used to get 4G+ on his Samsung S6 but after switching to Maxis, has not been able to get 4G+. I have the latest SIM network/APN settings, and 4G itself is fine. Can you help?

I have contacted your live chat before, and they told me Maxis does not provide 4G+ service. I am aware that maybe this is still under testing and not official, but still maybe you can assist to help me prepare my phone settings for 4G+? Or is it due to something the telco side is not activating yet? But then other phones can get it...

Thank you.
cruxidex
post Aug 14 2017, 08:47 AM

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Same here and many others on Maxis. cannot get 4G+ in place where my P10 & P10 plus can get 4G+ just fine

refer to my posting here
https://forum.lowyat.net/topic/4316646/+1397#

and here
https://forum.lowyat.net/topic/4316646/+1407#

This post has been edited by cruxidex: Aug 14 2017, 08:49 AM
hariznordin
post Aug 14 2017, 01:54 PM

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Still no reply from Maxis?
TSwytth
post Aug 15 2017, 02:04 PM

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Maxis Hello, is there anybody listening or monitoring this forum?

Users from other telcos are reporting 4G+ on their Oneplus 5, so it is not the phone. After they switch to Maxis, there is never 4G+. Also, one user has tested the same SIM card at the same area using two differnt phones. He gets 4G+ on the other phone, but not with the OP5.

https://forum.lowyat.net/index.php?showtopi...post&p=85934670
https://forum.lowyat.net/index.php?showtopi...post&p=85909757

Anybody from Maxis can extend some kind assistance to us users?
Maxis
post Aug 15 2017, 03:29 PM

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QUOTE(wytth @ Aug 15 2017, 02:04 PM)
Maxis Hello, is there anybody listening or monitoring this forum?

Users from other telcos are reporting 4G+ on their Oneplus 5, so it is not the phone. After they switch to Maxis, there is never 4G+. Also, one user has tested the same SIM card at the same area using two differnt phones. He gets 4G+ on the other phone, but not with the OP5.

https://forum.lowyat.net/index.php?showtopi...post&p=85934670
https://forum.lowyat.net/index.php?showtopi...post&p=85909757

Anybody from Maxis can extend some kind assistance to us users?
*
Hi wytth,

Please PM us your account details for us to further check on this matter. However, please note that Maxis still yet to launch 4G+ officially at the moment.

Thank You
TSwytth
post Aug 15 2017, 06:07 PM

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QUOTE(Maxis @ Aug 15 2017, 03:29 PM)
Hi wytth,

Please PM us your account details for us to further check on this matter. However, please note that Maxis still yet to launch 4G+ officially at the moment.

Thank You
*
PM'ed
hariznordin
post Aug 15 2017, 06:10 PM

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Maxis still yet to launch 4G+ officially at the moment.?????? all this while it was 4g+ on my s8...duhhhhhhh
Lupine101
post Aug 17 2017, 11:49 AM

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Hey guys how do you check if the phone itself supports 4g+ or not? I'm aware of not all 4g phones support lte advanced(4g+), so I just wanna know how do I check if my device is compatible with 4g+.....

Btw I have a digi on a note 5 and it's showing 4g+ perfectly at my area. But my maxis with zenfone 2 is just showing 4g only. So I'm guessing it could be the phone problem. But still, I wanna find out how do you know if your 4g device can support or not...
hariznordin
post Aug 17 2017, 01:13 PM

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QUOTE(Lupine101 @ Aug 17 2017, 11:49 AM)
Hey guys how do you check if the phone itself supports 4g+ or not? I'm aware of not all 4g phones support lte advanced(4g+), so I just wanna know how do I check if my device is compatible with 4g+.....

Btw I have a digi on a note 5 and it's showing 4g+ perfectly at my area. But my maxis with zenfone 2 is just showing 4g only. So I'm guessing it could be the phone problem. But still, I wanna find out how do you know if your 4g device can support or not...
*
Speedtest I guess?
Lupine101
post Aug 17 2017, 01:27 PM

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This post has been edited by Lupine101: Aug 17 2017, 01:39 PM
Lupine101
post Aug 17 2017, 01:29 PM

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lol i guess aside from speedtest there wouldnt be any other way to tell if the device is lte advanced capable?

btw i just switched my maxis simcard to note 5, surprisingly the network signal is showing 4g only. where as if i use back my digi simcard it will show 4g+

so i guess currently maxis hasn't fully implement lte advanced into their network yet? maybe selected locations only? Im from sarawak kuching here.
hariznordin
post Aug 17 2017, 02:40 PM

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QUOTE(Lupine101 @ Aug 17 2017, 01:29 PM)
lol i guess aside from speedtest there wouldnt be any other way to tell if the device is lte advanced capable?

btw i just switched my maxis simcard to note 5, surprisingly the network signal is showing 4g only. where as if i use back my digi simcard it will show 4g+

so i guess currently maxis hasn't fully implement lte advanced into their network yet? maybe selected locations only? Im from sarawak kuching here.
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let's try to bring our phones to maxis klcc and test them there..for sure there will be 4g+ over there..just my 2 cents
TSwytth
post Aug 17 2017, 02:59 PM

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QUOTE(hariznordin @ Aug 17 2017, 01:13 PM)
Speedtest I guess?
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Speedtest indicates speeds. If connection is bad, 4G+ speeds may theoretically be lower than say, another network's very good 4G-only connection. I suppose the only way is to confirm the phone's specs. And of course, if you get the 4G+ or LTE-A sign in your notification bar.

TSwytth
post Aug 17 2017, 03:02 PM

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QUOTE(hariznordin @ Aug 17 2017, 02:40 PM)
let's try to bring our phones to maxis klcc and test them there..for sure there will be 4g+ over there..just my 2 cents
*
You might also need to bring another telco's simcard to show you can get 4G+ on your phone, so they can't say maybe it's your phone not good enough smile.gif

Lupine101
post Aug 17 2017, 03:19 PM

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QUOTE(wytth @ Aug 17 2017, 02:59 PM)
Speedtest indicates speeds. If connection is bad, 4G+ speeds may theoretically be lower than say, another network's very good 4G-only connection. I suppose the only way is to confirm the phone's specs. And of course, if you get the 4G+ or LTE-A sign in your notification bar.
*
how do you know from phone spec that it supports 4G+ ? for example my zenfone model ze551ml?


TSwytth
post Aug 17 2017, 06:01 PM

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QUOTE(Lupine101 @ Aug 17 2017, 03:19 PM)
how do you know from phone spec that it supports 4G+ ? for example my zenfone model ze551ml?
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From asus.com/my:
https://www.asus.com/my/Phone/ZenFone_2_ZE5...specifications/

4G :
FDD-LTE: (TW version)
2100MHz(1)/1900MHz(2)/1800MHz(3)/1700MHz AWS(4)/850MHz(5)/900MHz(8)/1800MHz(9)/800MHz(18)/850MHz(19)/700MHz(28)
FDD-LTE: (WW version)
2100MHz(1)/1900MHz(2)/1800MHz(3)/1700MHz AWS(4)/850MHz(5)/2600MHz(7)/900MHz(8)/800MHz(20)
FDD-LTE: (US version)
2100MHz(1)/1900MHz(2)/1800MHz(3)/1700MHz AWS(4)/850MHz(5)/2600MHz(7)/900MHz(8)/700MHz(17)/800MHz(20)
FDD-LTE: (CN version)
2100MHz(1)/1800MHz(3)
TDD-LTE: (CN/IN version)
2600MHz(38)/1900MHz(39)/2300MHz(40)/2500MHz(41)
ASUS phone 4G/LTE band compatibility varies by region. Please check compatibility with local carriers If intending to use your ASUS phone outside the original purchase region.
SIM1 Support2G/3G/4G
SIM2 Support2G
Dual SIM Dual Active

You can get 4G+ if you bought the worldwide version. US version also supports bands 3 and 7. Taiwan and China versions don't.
Lupine101
post Aug 17 2017, 09:32 PM

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oh crap. mine is the ww version but it doesnt show 4g+ at all....
rhytion
post Aug 17 2017, 09:59 PM

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QUOTE(Lupine101 @ Aug 17 2017, 09:32 PM)
oh crap. mine is the ww version but it doesnt show 4g+ at all....
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Supporting both band 3 and band 7 doesn't necessary mean you can get LTE-A, that depends on carrier aggregation, and then it depends on interband and intraband LTE-A support.
Lupine101
post Aug 17 2017, 10:17 PM

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Well in layman terms you mean the network provider must have CA too right?

 

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