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 Maxis Fiber: can't connect to certain sites

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chongtiensum
post Jul 28 2017, 01:37 PM

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vpn solved ur issue
SUSwankongyew
post Jul 28 2017, 01:44 PM

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I also can confirm that it works for all sites with ipv6 reenabled. How many days was it? And no communications from Maxis at all. A lot of customers must have been very confused and frustrated.
Kilohertz
post Jul 28 2017, 01:55 PM

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At night I cant access certain sites, even lowyat forum.. not sure whether due to traffic or something else?
NickGr
post Jul 28 2017, 02:05 PM

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the issue still exists, just disable ipv6.
krel89
post Jul 28 2017, 03:38 PM

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i also facing same problem, using astro maxis iptv here..

This post has been edited by krel89: Jul 28 2017, 03:38 PM
AhBoy~~
post Jul 29 2017, 01:52 AM

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QUOTE(krel89 @ Jul 28 2017, 03:38 PM)
i also facing same problem, using astro maxis iptv here..
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Create a ticket to astro.. They have been ignorance and say no problem on their side
krel89
post Jul 29 2017, 06:09 AM

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i can access now, upon checking, their back using ipv4
AhBoy~~
post Jul 29 2017, 10:10 AM

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Roll out something without fully tested.. Going to ask them for compensation
chris_yks
post Jul 29 2017, 03:14 PM

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I have the same problem too since last week. At first I seek help through their twitter @MaxisListens. They suggest disabling ipv6 through network adapter for Windows and it works! But, my Android mobile on WiFi have the same problem. So, they guide me set static IP on the phone. I'm like really!? Sounds like a work around than a proper solution. Anyway, it doesn't work either. So, they escalate the matter to the relevant team. Minutes later (salute) they called me and I tell them my current situation and the solutions that I've tried. They were surprised that setting static IP on my phone didn't work. So, they guide me through again too make sure all settings is right. Still the same. Then, they recommended the best way is to re-setup the maxis gateway to disable the ipv6. After that they ask me test my phone again. Still same. They sounded disbelieved that it didn't work just because it has worked for others! Ask me to restart the phone and call back if still have problem. So, tried it and it still didn't work. I thought my phone got problem cause my Windows is working. Then, I taught if already disable the maxis gateway then it should work as well if I re-enable my ipv6 on my laptop settings. My luck it didn't work. Next day called them back and I explained my situation again. Again they sounded disbelieved. So, they say I need to disable my ipv6 on my laptop even if I already disable it on gateway. Ok I unwillingly complied. I ask them this is a temporary solution right? They say no it is considered a solution if it solves the problem. Red flag. Anyway, since mobile cannot disable ipv6 they say will escalate the matter to their technician and they gave me a report number. Windows problem considered closed. Today, still no news from them. Will update you guys if any.
SilentVampire
post Jul 29 2017, 04:19 PM

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QUOTE(chris_yks @ Jul 29 2017, 03:14 PM)
I have the same problem too since last week. At first I seek help through their twitter @MaxisListens. They suggest disabling ipv6 through network adapter for Windows and it works! But, my Android mobile on WiFi have the same problem. So, they guide me set static IP on the phone. I'm like really!? Sounds like a work around than a proper solution. Anyway, it doesn't work either. So, they escalate the matter to the relevant team. Minutes later (salute) they called me and I tell them my current situation and the solutions that I've tried. They were surprised that setting static IP on my phone didn't work. So, they guide me through again too make sure all settings is right. Still the same. Then, they recommended the best way is to re-setup the maxis gateway to disable the ipv6. After that they ask me test my phone again. Still same. They sounded disbelieved that it didn't work just because it has worked for others! Ask me to restart the phone and call back if still have problem. So, tried it and it still didn't work. I thought my phone got problem cause my Windows is working. Then, I taught if already disable the maxis gateway then it should work as well if I re-enable my ipv6 on my laptop settings. My luck it didn't work. Next day called them back and I explained my situation again. Again they sounded disbelieved. So, they say I need to disable my ipv6 on my laptop even if I already disable it on gateway. Ok I unwillingly complied. I ask them this is a temporary solution right? They say no it is considered a solution if it solves the problem. Red flag. Anyway, since mobile cannot disable ipv6 they say will escalate the matter to their technician and they gave me a report number. Windows problem considered closed. Today, still no news from them. Will update you guys if any.
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What a huge hassle. Consider changing your router if you're not using the VoIP or IPTV. That would be better. Did you try to "forget" your initial WiFi connection on your mobile after you disable IPv6? Your phone might "remember" your old settings and try to connect using the "old" settings to your WiFi. Failing that, change your SSID name and try to connect to your WiFi again after disabling IPv6.
RallyNight
post Jul 30 2017, 12:52 AM

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Now i just realize im not the only one cant use adult swim, wikipedia, lowyat net
matrix123
post Jul 31 2017, 04:32 PM

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My problem solved after I uncheck the IPV6 from the PC. My internet package do not include any IPTV channel.
ahliang530
post Aug 26 2017, 10:30 PM

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I set to IPV4 this morning and seem to be fine

but now it not able to online again, anyone face the same problem? go back ipv6 but still having same problem certain web site only can be access
siralv
post Oct 27 2017, 05:28 PM

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QUOTE(zoidx_chung @ Jul 22 2017, 11:40 AM)
it's something about IPv6
i empty the box in network properties and now can access forum lowyat and wikipedia
HOWEVER, i cant search anything using GOOGLE
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disabling ipv6 works for maxis fiber, thanks loads. lifesaver
SUSwankongyew
post Oct 27 2017, 05:37 PM

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QUOTE(siralv @ Oct 27 2017, 05:28 PM)
disabling ipv6 works for maxis fiber, thanks loads. lifesaver
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Wow, this problem still exists?
chinphang98
post Nov 2 2017, 07:59 AM

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QUOTE(siralv @ Oct 27 2017, 05:28 PM)
disabling ipv6 works for maxis fiber, thanks loads. lifesaver
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My god I just registered my interest with them after checking that they have available port for me and not Unifi 🤦‍♂️ why la no port for Unifi
Balthas
post Mar 22 2020, 01:57 AM

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About two three days ago noticed that certain ahem... exotic sites cannot access with Maxis fibre. I had no issues before but suddenly cannot access anymore. Wanna know if anyone has the same problem. And yes I've been using DNS
stayathome P
post Mar 22 2020, 10:47 AM

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QUOTE(Balthas @ Mar 22 2020, 01:57 AM)
About two three days ago noticed that certain ahem... exotic sites cannot access with Maxis fibre. I had no issues before but suddenly cannot access anymore. Wanna know if anyone has the same problem. And yes I've been using DNS
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yup, same. can ping sites but blocked via traffic headers. i use vpn able to access. no issue with my friends using unifi. gonna change back to tm once my contract is over.
michaelkkl
post Mar 22 2020, 03:16 PM

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QUOTE(Balthas @ Mar 22 2020, 01:57 AM)
About two three days ago noticed that certain ahem... exotic sites cannot access with Maxis fibre. I had no issues before but suddenly cannot access anymore. Wanna know if anyone has the same problem. And yes I've been using DNS
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Hi, you need to change DNS on both IPv4 and IPv6
Chosen1
post Mar 22 2020, 10:58 PM

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QUOTE(michaelkkl @ Mar 22 2020, 03:16 PM)
Hi, you need to change DNS on both IPv4 and IPv6
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But ipv6 is already disabled on my router. Still need to change meh?

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