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 Maxis Fiber: can't connect to certain sites

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SUSwankongyew
post Jul 22 2017, 09:44 AM, updated 9y ago

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I'm using Maxis Fiber 10 mbps. Since yesterday I discovered that I can't connect to certain sites such as:

microsoft.com
wikipedia.org
yahoo.com
lowyat.net

The connection seems to fail when trying to establish a https secure connection. Most other sites like all Google sites, Facebook etc. work.

This holds true for three Windows 10 PCs on my home network. Needless to say, I'm confused.

I'm currently connecting to lowyat.net through my phone.
dewill
post Jul 22 2017, 09:46 AM

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sure bo? restart ur modem or give me ur teamviewer
SUSwankongyew
post Jul 22 2017, 09:55 AM

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I don't have TeamViewer. Of course I've restarted modem, router and all computers multiple times. Symptoms persist despite changing browsers. I usually use Chrome. I downloaded and installed a fresh copy of Firefox. Same problems. The same goes for Microsoft Edge.

I can't find a single website that I can't connect to using http only. It seems to affect only some https connections.

I've checked for malware using Windows Defender and Malwarebytes. Nothing turns up.

All other Internet services seem to work, including torrent, Steam etc.
birain
post Jul 22 2017, 10:00 AM

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change your dns server yet?
zoidx_chung
post Jul 22 2017, 10:05 AM

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QUOTE(wankongyew @ Jul 22 2017, 09:44 AM)
I'm using Maxis Fiber 10 mbps. Since yesterday I discovered that I can't connect to certain sites such as:

microsoft.com
wikipedia.org
yahoo.com
lowyat.net

The connection seems to fail when trying to establish a https secure connection. Most other sites like all Google sites, Facebook etc. work.

This holds true for three Windows 10 PCs on my home network. Needless to say, I'm confused.

I'm currently connecting to lowyat.net through my phone.
*
me too

if use maxis fibre cant access to those site...
must use phone (digi)
rarari
post Jul 22 2017, 10:10 AM

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Hi,

Go into your Router setting and configure the DNS Settings to Google. Alternatively, set the DNS in your Network properties.

8.8.8.8

And

8.8.4.4

It should fix it!

All the best...
zoidx_chung
post Jul 22 2017, 10:40 AM

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it's something about IPv6
i empty the box in network properties and now can access forum lowyat and wikipedia
HOWEVER, i cant search anything using GOOGLE
SUSwankongyew
post Jul 22 2017, 10:43 AM

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QUOTE(zoidx_chung @ Jul 22 2017, 10:40 AM)
it's something about IPv6
i empty the box in network properties and now can access forum lowyat and wikipedia
HOWEVER, i cant search anything using GOOGLE
*
It feels great to know that at least one other Maxis Fiber user is facing the same problem. At least we know that it's an ISP level issue. I also noticed that we now have an IPv6 address. Previously we only had an IPv4 address I think. Have you tried complaining yet? Hopefully they will fix this fast.
SUSwankongyew
post Jul 22 2017, 10:45 AM

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QUOTE(rarari @ Jul 22 2017, 10:10 AM)
Hi,

Go into your Router setting and configure the DNS Settings to Google. Alternatively, set the DNS in your Network properties.

8.8.8.8

And

8.8.4.4

It should fix it!

All the best...
*
I use Google DNS by default. Switching between auto DNS settings and Google DNS doesn't solve the issue.
zoidx_chung
post Jul 22 2017, 10:47 AM

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QUOTE(wankongyew @ Jul 22 2017, 10:43 AM)
It feels great to know that at least one other Maxis Fiber user is facing the same problem. At least we know that it's an ISP level issue. I also noticed that we now have an IPv6 address. Previously we only had an IPv4 address I think. Have you tried complaining yet? Hopefully they will fix this fast.
*
nobody answer the damn phone.... ranting.gif

it's ok to ban those porn/gambling sites, but wikipedia and forum lowyat too? WTF


SUSwankongyew
post Jul 22 2017, 10:48 AM

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QUOTE(zoidx_chung @ Jul 22 2017, 10:40 AM)
it's something about IPv6
i empty the box in network properties and now can access forum lowyat and wikipedia
HOWEVER, i cant search anything using GOOGLE
*
Wow, you are right. Disabling IPv6 does work. Using only IPv4, I can access all sites, even Google. How come you can't? So strange. Still need to test this further.
zoidx_chung
post Jul 22 2017, 10:57 AM

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QUOTE(wankongyew @ Jul 22 2017, 10:48 AM)
Wow, you are right. Disabling IPv6 does work. Using only IPv4, I can access all sites, even Google. How come you can't? So strange. Still need to test this further.
*
I dont know.... when i search something in google, server not found page will appeared

and the url bar showed this:

https://ipv6.google.com/sorry/index?continue=https://www.google.com/search%3Fsite%3D%26source%3Dhp%26q%3Dacid%26oq%3Dacid%26gs_l%3Dpsy-ab.3..0j0i131k1j0i20k1l2.3316.4486.0.4673.9.7.1.0.0.0.184.527.0j3.3.0..3..0...1.1.64.psy-ab..5.4.544.0..35i39k1j0i3k1.fJdOZQC37y4&q=EhAgAQAAQTeedgSu1EfxPyugGOD8yssFIhkA8aeDSyXkQa-yM2rQuaaPOAoE2qx7toUKMgNyY24

any idea?




SUSwankongyew
post Jul 22 2017, 11:04 AM

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QUOTE(zoidx_chung @ Jul 22 2017, 10:57 AM)
I dont know.... when i search something in google, server not found page will appeared

and the url bar showed this:

https://ipv6.google.com/sorry/index?continue=https://www.google.com/search%3Fsite%3D%26source%3Dhp%26q%3Dacid%26oq%3Dacid%26gs_l%3Dpsy-ab.3..0j0i131k1j0i20k1l2.3316.4486.0.4673.9.7.1.0.0.0.184.527.0j3.3.0..3..0...1.1.64.psy-ab..5.4.544.0..35i39k1j0i3k1.fJdOZQC37y4&q=EhAgAQAAQTeedgSu1EfxPyugGOD8yssFIhkA8aeDSyXkQa-yM2rQuaaPOAoE2qx7toUKMgNyY24

any idea?
*
Looks like you have somehow configured it to use ipv6 only on Google? Anyway, I totally turned off ipv6 and everything is fine.

If I go to ipv6.google.com then of course it doesn't work. But the normal google.com works.
zoidx_chung
post Jul 22 2017, 11:07 AM

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QUOTE(wankongyew @ Jul 22 2017, 11:04 AM)
Looks like you have somehow configured it to use ipv6 only on Google? Anyway, I totally turned off ipv6 and everything is fine.

If I go to ipv6.google.com then of course it doesn't work. But the normal google.com works.
*
dont know wtf happened but google is working fine now

need to call customer service about this IPv6 things....

sonic31s
post Jul 22 2017, 11:10 AM

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QUOTE(wankongyew @ Jul 22 2017, 09:44 AM)
I'm using Maxis Fiber 10 mbps. Since yesterday I discovered that I can't connect to certain sites such as:

microsoft.com
wikipedia.org
yahoo.com
lowyat.net

The connection seems to fail when trying to establish a https secure connection. Most other sites like all Google sites, Facebook etc. work.

This holds true for three Windows 10 PCs on my home network. Needless to say, I'm confused.

I'm currently connecting to lowyat.net through my phone.
*
Nope, fine with me.

MaxisFiber user here.

SUSwankongyew
post Jul 22 2017, 11:14 AM

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QUOTE(sonic31s @ Jul 22 2017, 11:10 AM)
Nope, fine with me.

MaxisFiber user here.
*
Maybe you have ipv6 disabled by default?
se7en
post Jul 22 2017, 11:15 AM

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probably an issue with their ipv6 routing.

you could try using google's ipv6 dns servers and see if it resolves the issues.

The Google Public DNS IPv6 addresses are as follows:

2001:4860:4860::8888
2001:4860:4860::8844
SUSwankongyew
post Jul 22 2017, 11:18 AM

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QUOTE(se7en @ Jul 22 2017, 11:15 AM)
probably an issue with their ipv6 routing.

you could try using google's ipv6 dns servers and see if it resolves the issues.

The Google Public DNS IPv6 addresses are as follows:

2001:4860:4860::8888
2001:4860:4860::8844
*
I had my DNS servers set by default to Google's even for ipv6. Switching between this and auto DNS didn't seem to help.
zoidx_chung
post Jul 22 2017, 11:22 AM

道可道,非常道!
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Joined: Jan 2003
From: KL


QUOTE(se7en @ Jul 22 2017, 11:15 AM)
probably an issue with their ipv6 routing.

you could try using google's ipv6 dns servers and see if it resolves the issues.

The Google Public DNS IPv6 addresses are as follows:

2001:4860:4860::8888
2001:4860:4860::8844
*
QUOTE(wankongyew @ Jul 22 2017, 11:18 AM)
I had my DNS servers set by default to Google's even for ipv6. Switching between this and auto DNS didn't seem to help.
*
not working too
must disable IPv6
zoidx_chung
post Jul 22 2017, 11:30 AM

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QUOTE(sonic31s @ Jul 22 2017, 11:10 AM)
Nope, fine with me.

MaxisFiber user here.
*
which area?

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